At a Glance
- Tasks: Make outbound calls to chefs, driving sales and building strong customer relationships.
- Company: Join Essential Cuisine Ltd, a leading UK manufacturer in the food industry.
- Benefits: Enjoy a bonus scheme, company pension, employee discounts, and free parking.
- Other info: Full training provided; passion for food is a must!
- Why this job: Be part of a dynamic team and support chefs with innovative food solutions.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Winsford, United Kingdom
Company: Essential Cuisine Ltd, part of Solina Group, is one of the UK’s leading manufacturers and suppliers of stocks, sauces and gravies to the foodservice and food manufacturing sectors.
Role Overview: We are looking to appoint a National Account Customer Care Executive in Winsford, Cheshire. In this role, you will make outbound phone calls to chefs, creating new sales opportunities by introducing our product ranges and demonstrating how our solutions can support them in their busy kitchens. Alongside driving sales, you will build and maintain strong, long‑term customer relationships.
Responsibilities:
- Daily outbound sales calls to existing and prospective customers (chefs)
- Focused campaign calling
- Work closely with a Business Development Manager providing support
- General administration tasks including updating of CRM database and Microsoft Office work
Qualifications & Experience:
- Customer service experience
- Excellent communication skills with a polite and confident telephone manner
- Experience using a CRM system and Microsoft Office
- Experience in the food industry is an advantage but full training will be given; a passion for food is essential
- Maths and English GCSE grade C or above
- Minimum 1 year experience in customer service and a GCSE or equivalent (required)
Job Details:
- Job Type: Full time or part time (Permanent)
- Additional pay: Bonus scheme
- Benefits include: Company pension, Cycle to work scheme, Employee discount, Free parking
- Relocation: This is a Winsford, Cheshire office based role; applicants must be within commuting distance of Winsford.
DEI Commitment: We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment.
Please send a covering letter with your detailed CV.
National Account Customer Care Executive in Winsford employer: GB03 Essential Cuisine Ltd
Essential Cuisine Ltd, part of Solina Group, is an exceptional employer located in Winsford, offering a vibrant work culture that prioritises employee growth and development. With a strong focus on customer relationships and teamwork, employees benefit from a supportive environment, competitive bonuses, and perks such as a company pension and cycle to work scheme, making it an ideal place for those passionate about the food industry to thrive.
Contact Details:
GB03 Essential Cuisine Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land National Account Customer Care Executive in Winsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GB03 Essential Cuisine Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GB03 Essential Cuisine Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace National Account Customer Care Executive in Winsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GB03 Essential Cuisine Ltd:Your cover letter is your chance to shine! Tell us why you want to work at GB03 Essential Cuisine Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GB03 Essential Cuisine Ltd!
How to prepare for a job interview at GB03 Essential Cuisine Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
