At a Glance
- Tasks: Provide top-notch client support and collaborate on exciting tech projects.
- Company: Join Air Products, a leader in innovation and diversity.
- Benefits: Enjoy a competitive salary, great benefits, and growth opportunities.
- Other info: Dynamic work culture that values diversity and inclusion.
- Why this job: Make a real impact while supporting executives and enhancing tech solutions.
- Qualifications: Bachelor’s degree in IT or relevant experience, plus strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
An opportunity exists within the Digital Technology Team for a Senior Client Support Specialist to join Air Products on a permanent staff basis in our European Head Office located in Chertsey, Surrey.
What you’ll do:
- Provide in-person and remote Level 2 support for users located primarily in the Europe region and occasionally globally.
- On an as-needed basis, provide Executive Support for Executives in-region and visiting.
- White-glove Executive Support for the Chief Officers of the company and their admin assistants.
- Standard Executive Support for all other officers of the company and their admin assistants.
- Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.
- Deliver training and offer consultation for the Level 1 IT Service Centre.
- Provide local backup for PC build & deployment activities.
- Participate in an on-call rotation schedule with other global team members for escalated issues.
What we’re looking for:
- Bachelor’s Degree in Information Technology or related experience required.
- A motivated individual with a positive, enthusiastic attitude and eagerness to learn.
- Previous client support experience, problem solving and technical fix, both in-person and remotely.
- Superb communication, organizational, and interpersonal skills.
- General understanding of IT/digital infrastructure and ITIL processes.
- Ability to effectively work independently and cross-functionally across global teams.
- Technical knowledge of a wide range of technologies including:
- ServiceNow
- Microsoft products (Windows, Office365)
- Network connectivity (TCP/IP, LAN/WAN)
- Remote connectivity/SSL/VPN
- Software distribution/SCCM
- Microsoft SCEP/Windows Firewall
- Virtual desktop infrastructure and/or Citrix
Benefits:
- Competitive salary and benefits package.
- Culture of respect, challenge, and innovation, with excellent opportunities for growth and development.
We invite you to bring your diverse self and creativity to a company reimagining what’s possible. At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
Sr Client Support Specialist in Surrey employer: GB03 Air Products PLC
Air Products is an exceptional employer, offering a dynamic work environment at our European Head Office in Chertsey, Surrey, where respect, innovation, and personal growth are at the forefront of our culture. As a Senior Client Support Specialist, you will benefit from a competitive salary and a comprehensive benefits package, while also having the opportunity to collaborate with global teams and support our executive leadership, ensuring your contributions are valued and impactful.
