At a Glance
- Tasks: Provide top-notch support for users and collaborate on exciting tech projects.
- Company: Join Air Products, a leader in innovation and diversity.
- Benefits: Enjoy a competitive salary, great benefits, and opportunities for growth.
- Other info: Dynamic work culture that values creativity and inclusion.
- Why this job: Make a real impact while working with cutting-edge technology and diverse teams.
- Qualifications: Bachelor’s degree in IT or relevant experience; client support skills required.
The predicted salary is between 35000 - 45000 £ per year.
An opportunity exists within the Digital Technology Team for a Senior Client Support Specialist to join Air Products on a permanent staff basis in our European Head Office located in Chertsey, Surrey.
What you’ll do:
- Provide in-person and remote Level 2 support for users located primarily in the Europe region and occasionally globally.
- On an as-needed basis, provide Executive Support for Executives in-region and visiting.
- White-glove Executive Support for the Chief Officers of the company and their admin assistants.
- Standard Executive Support for all other officers of the company and their admin assistants.
- Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.
- Deliver training and offer consultation for the Level 1 IT Service Centre.
- Provide local backup for PC build & deployment activities.
- Participate in an on-call rotation schedule with other global team members for escalated issues.
What we’re looking for:
- Bachelor’s Degree in Information Technology or related experience required.
- A motivated individual with a positive, enthusiastic attitude and eagerness to learn.
- Previous client support experience, problem solving and technical fix, both in-person and remotely.
- Superb communication, organizational, and interpersonal skills.
- General understanding of IT/digital infrastructure and ITIL processes.
- Ability to effectively work independently and cross-functionally across global teams.
- Technical knowledge of a wide range of technologies including:
- ServiceNow
- Microsoft products (Windows, Office365)
- Network connectivity (TCP/IP, LAN/WAN)
- Remote connectivity/SSL/VPN
- Software distribution/SCCM
- Microsoft SCEP/Windows Firewall
- Virtual desktop infrastructure and/or Citrix
Benefits:
- Competitive salary and benefits package.
- Culture of respect, challenge, and innovation, with excellent opportunities for growth and development.
We invite you to bring your diverse self and creativity to a company reimagining what’s possible. At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
Sr Client Support Specialist in Chertsey employer: GB03 Air Products PLC
Air Products is an exceptional employer, offering a dynamic work environment at our European Head Office in Chertsey, Surrey. With a strong culture of respect and innovation, employees benefit from competitive salaries, comprehensive training, and ample opportunities for professional growth. Join us to be part of a diverse team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Client Support Specialist in Chertsey
✨Tip Number 1
Network like a pro! Reach out to current employees at Air Products on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to client support and technical troubleshooting. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples from your past experiences where you successfully resolved issues, especially in a client support context. This will demonstrate your capability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in being part of the Air Products team. Good luck!
We think you need these skills to ace Sr Client Support Specialist in Chertsey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Client Support Specialist. Highlight your relevant experience in client support and any technical skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and explain why you're the perfect fit for us. Don’t forget to mention your problem-solving skills and any experience with ITIL processes.
Show Off Your Communication Skills:Since this role requires superb communication, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to demonstrate your interpersonal skills through examples from your past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Air Products!
How to prepare for a job interview at GB03 Air Products PLC
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools and technologies mentioned in the job description. Familiarise yourself with ServiceNow, Microsoft products, and network connectivity basics. Being able to discuss these confidently will show that you're ready for the role.
✨Show Off Your Communication Skills
As a Senior Client Support Specialist, communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. Think about times when you resolved issues through clear dialogue or provided training – these stories will highlight your interpersonal skills.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process when faced with a technical issue. This will not only showcase your problem-solving abilities but also your approach to troubleshooting, which is crucial for this role.
✨Emphasise Your Team Spirit
Collaboration is essential in this position, so be prepared to discuss how you've worked cross-functionally in the past. Share experiences where you’ve partnered with other teams or supported executives, as this will demonstrate your ability to thrive in a global team environment.
