At a Glance
- Tasks: Provide top-notch support for users and collaborate on exciting tech projects.
- Company: Join Air Products, a leader in innovation and diversity.
- Benefits: Enjoy a competitive salary, great benefits, and opportunities for growth.
- Other info: Dynamic work culture that values creativity and inclusion.
- Why this job: Make a real impact while working with cutting-edge technology and diverse teams.
- Qualifications: Bachelor’s degree in IT or relevant experience; client support skills are a must.
The predicted salary is between 37800 - 46200 £ per year.
Job Overview
An opportunity exists within the Digital Technology Team for a Senior Client Support Specialist to join Air Products on a permanent staff basis in our European Head Office located in Chertsey, Surrey.
- What you’ll do
- Provide in-person and remote Level 2 support for users located primarily in the Europe region and occasionally globally.
- On an as-needed basis, provide Executive Support for Executives in-region and visiting.
- White-glove Executive Support for the Chief Officers of the company and their admin assistants.
- Standard Executive Support for all other officers of the company and their admin assistants.
- Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.
- Deliver training and offer consultation for the Level 1 IT Service Centre.
- Provide local backup for PC build & deployment activities.
- Participate in an on-call rotation schedule with other global team members for escalated issues.
- What we’re looking for
- Bachelor’s Degree in Information Technology or related experience required.
- A motivated individual with a positive, enthusiastic attitude and eagerness to learn.
- Previous client support experience, problem solving and technical fix, both in-person and remotely.
- Superb communication, organizational, and interpersonal skills.
- General understanding of IT/digital infrastructure and ITIL processes.
- Ability to effectively work independently and cross-functionally across global teams.
• Technical knowledge of a wide range of technologies including
- Service Now
- Microsoft products (Windows, Office365)
- Network connectivity (TCP/IP, LAN/WAN)
- Remote connectivity/SSL/VPN
- Software distribution/SCCM
- Microsoft SCEP/Windows Firewall
- Virtual desktop infrastructure and/or Citrix
Benefits
- Competitive salary and benefits package.
- Culture of respect, challenge, and innovation, with excellent opportunities for growth and development.
EEO Statement
We invite you to bring your diverse self and creativity to a company reimagining what’s possible.
At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
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Sr Client Support Specialist in Chertsey employer: GB03 Air Products PLC
Air Products is an exceptional employer, offering a dynamic work environment at our European Head Office in Chertsey, Surrey. With a strong culture of respect and innovation, employees benefit from competitive salaries, comprehensive training, and ample opportunities for personal and professional growth. Join us to be part of a diverse team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Client Support Specialist in Chertsey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GB03 Air Products PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GB03 Air Products PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sr Client Support Specialist in Chertsey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GB03 Air Products PLC:Your cover letter is your chance to shine! Tell us why you want to work at GB03 Air Products PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GB03 Air Products PLC!
How to prepare for a job interview at GB03 Air Products PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
