Operations Assistant in Leeds

We are looking for an Operations Assistant to join our Victor Team. This role can be based in Bristol, Cambridge, London, Witham or Leeds. This is a hybrid role that requires working at least three days a week in the office. Victor and its businesses operate as a Managing General Agency (MGA), offering a wide range of property, liability, motor and specialty insurance products in the UK. Victor Insurance is part of Marsh and McLennan Companies (MMC), a global network of experts in risk, strategy and people. For over 140 years, MMC has supported enterprises helping clients realise, survive and grow in changing times.

Responsibilities:

• Support the agreed product review programme and work with stakeholders to deliver subsequent enhancements.
• Provide solutions to improve efficiencies for issues identified within product, process or underwriting performance.
• Ensure business objectives, quality standards and regulatory standards are maintained.
• Work with the business to identify, manage and resolve product or process defects and support in achieving the required level of operational effectiveness.
• Extraction, analysis and presentation of data relating to product, system, user and customer behaviours.
• Manage business aged debt; including contacting broking agents via telephone and email to ensure prompt premium payment and reconciliation.
• Provide broker support, offering our agents a front line support function to deal with system and risk issues connected with aged debt, portal & A2A system access and telephony issues.
• Provide agency support; ensuring a consistent broker set up function, watch list management checking for poor credit and general account administration.
• Support the Operations Specialists and Operations Lead where appropriate.
• Provide support internally to colleagues across the business, with day to day queries.
• Create regular risk bordereaux reports; quality controlling the data and timely submissions to insurers.
• Test system changes, bordereau changes and document updates.
• Deliver claims data into the Acturis risk management system.

What you need to have:

• Basic knowledge of the insurance industry and the insurance placement process.
• Strong MS Excel knowledge and experience.
• Excellent interpersonal skills with the ability to develop effective, long-term relationships.
• Working well under pressure and ability to adapt and remain flexible in approach.
• Thorough organisational skills with effective prioritisation of workloads.

What makes you stand out:

• An understanding of underwriting and broking processes.
• Experience in process improvement and enhancement.
• Financial analysis, aged debt & credit control experience.
• Recognising personal development needs and taking responsibility for continuous learning.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

EEO Statement: Marsh and MM companies are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.