Claims Handler in Ledston

Overview

We are seeking a talented individual to join our Marsh Claims Team. This role will be based in the Leeds office. This is a hybrid role with a requirement of working at least three days a week in the office.

The successful candidate will proactively manage a portfolio of predominantly Commercial Claims excluding Motor, ensuring service delivery remains aligned to client expectations. You will handle matters efficiently and professionally, while maintaining clear and consistent communication with all relevant stakeholders throughout the claims process.

This role would suit a Claims Handler with experience in Commercial Claims who is looking to further develop their career with a global leader in insurance. The ideal candidate will bring strong communication and stakeholder management skills, together with a proactive, organised, and professional approach to delivering excellent client service.

Responsibilities

• Proactively manage an allocated caseload.
• Ensure all Client requests and queries are dealt with promptly and accurately.
• Gather all relevant claims information & documentation.
• Provide claims advice to clients managing expectations and ensuring that they are kept informed of all necessary developments.
• Action all new claims & report to the relevant insurers within applicable SLA’s & KPI’s.
• Effectively communicate with all key stakeholders attending internal meetings representing claims.
• Build and manage effective internal and external relationships with all involved parties.
• Ensure all files are maintained and data capture is accurate and up to date.
• Produce claims reports as required.
• Ensure all regulatory process requirements are adhered to.
• Process DA claims in accordance with scheme requirements.
• Ensure claims are accurately reserved.

What you need to have

• Commercial Claims experience.
• Effective communication & negotiation skills.
• Problem solving and open mindset.
• Ability to influence and build relationships.
• Agility for working in a continuous improvement environment.
• Ability to prioritise and organise own workload.

What makes you stand out

• Property & Liability claims experience.
• CII, attained or working towards.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Hybrid work arrangement is supported to balance collaboration and flexibility. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify an anchor day each week when the full team will be together in person.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We are an equal opportunities employer and are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to participate fully in the recruitment process. If you require reasonable adjustments, please contact us.