Claims Team Leader - Finpro

Overview

We are seeking a talented and motivated individual to join our Fin Pro National Claims team at Marsh Risk.

This role will be based in Norwich and offers a hybrid working arrangement, with a requirement to work from the office at least three days per week.

This is an exciting opportunity to drive operational excellence, team performance, and continuous improvement.

You will identify efficiencies and champion innovation using Marsh Risk's tools, including global data resources, client insights, AI solutions, and automation technology.

As Team Leader, you will support best practice, develop team capability, and implement new initiatives that enhance colleague and client outcomes.

Responsibilities

• Engage confidently with key stakeholders and clients, building strong and effective relationships.
• Lead the day-to-day operational activities of the team, guiding through change, overseeing data delivery, and supporting MI reporting.
• Ensure the team consistently achieves SLAs, KPIs, and business objectives through effective leadership, performance management, and process optimisation.
• Manage and prioritise both individual and team workloads to meet deadlines, deliver high-quality outcomes, and maintain exceptional service standards.
• Proactively monitor and drive team performance to achieve quality, compliance, productivity, and customer service targets.
• Conduct regular one-to-one meetings, providing coaching, feedback, and support to enable individual development and success.
• Build and maintain strong working relationships with colleagues, clients, and third parties, handling challenges professionally and effectively.
• Communicate clearly and effectively at all levels, translating business strategy and objectives into meaningful team goals.
• Foster a positive, inclusive, and high-performing team culture that encourages collaboration, engagement, and continuous improvement.
• What you need to have
• Proven people management experience with the ability to motivate and develop others.
• Strong communication and relationship-building skills with internal and external stakeholders.
• Ability to actively listen, understand team needs, and provide appropriate guidance and support.
• Strong analytical and problem-solving capabilities.
• Understanding of data delivery processes and the ability to utilise data-driven insights.
• What makes you stand out
• Excellent workload management and delegation skills.
• Experience coaching, mentoring, and developing team members.
• Insurance industry knowledge (desirable but not essential).
• Experience using AI tools to enhance productivity, decision-making, or business processes.
• Why join our team
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is committed to embracing a diverse, inclusive and flexible work environment.

We are an equal opportunities employer and provide reasonable adjustments in accordance with applicable law during recruitment.

If you require reasonable adjustments, please contact us.

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