Operations Assistant in Bristol

• Overview
• We are looking for an
• Operations Assistant to join our

Victor team. This role can be based in our Bristol, Cambridge, London, Witham or Leeds office. This is a hybrid role requiring at least three days per week in the office.

The role

Victor and its businesses operate as a Managing General Agency (MGA), offering a wide range of property, liability, motor and specialty insurance products in the UK.

The role supports the Operations team to carry out a wide range of operational activities enabling Victor UK to provide a market leading service offering.

You will support project teams, assist with data analysis related to products and customers, and help manage overdue payments by contacting brokers.

Providing frontline support to brokers and internal teams with system access and account questions will also be part of your role.

Additional tasks include preparing regular reports, testing system updates, and helping with claims data.

You will also assist the operations team with daily queries and tasks to support smooth operations and continuous improvement across the business.

Responsibilities

• Support the agreed product review programme and work with stakeholders to deliver subsequent enhancements.
• Provide solutions to improve efficiencies for issues identified within product, process or underwriting performance.
• Ensure business objectives, quality standards and regulatory standards are maintained.
• Identify, manage and resolve product or process defects and support in achieving the required level of operational effectiveness.
• Extract, analyze and present data relating to product, system, user and customer behaviours.
• Manage aged debt; including contacting broking agents to ensure prompt premium payment and reconciliation.
• Provide broker support, offering front line support for system and risk issues related to aged debt, portal and A2A system access and telephony issues.
• Provide agency support; ensure a consistent broker setup function, watch list management checking for poor credit and general account administration.
• Support colleagues across the business with day-to-day queries.
• Create regular risk bordereaux reports and ensure timely quality data submissions to insurers.
• Test system changes, bordereau changes and document updates.
• Deliver claims data into the Acturis risk management system.
• Support the Operations Specialists and Operations Lead where appropriate.
• What you need to have
• Basic knowledge of the insurance industry and the insurance placement process.
• Strong MS Excel knowledge and experience.
• Excellent interpersonal skills with the ability to develop effective, long-term relationships.
• Ability to work well under pressure and remain flexible in approach.
• Thorough organisational skills with effective prioritisation of workloads.
• What makes you stand out
• An understanding of underwriting and broking processes.
• Experience in process improvement and enhancement.
• Financial analysis, aged debt and credit control experience.
• Ability to recognise personal development needs and take responsibility for continuous learning.
• Why join our team
• Opportunities for professional development, interesting work and supportive leaders.
• A vibrant and inclusive culture with colleagues to create new solutions and have impact for colleagues, clients and communities.
• A range of career opportunities, as well as benefits and rewards to enhance well-being.

We are an equal opportunities employer and are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to participate fully in the recruitment process.

If you require adjustments, please contact us.

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