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- Tasks: Support Client Executives in managing accounts and handling client queries.
- Company: Join Marsh, a global leader in insurance and risk management.
- Benefits: Enjoy professional development, hybrid work, and a vibrant culture.
- Why this job: Make an impact while building relationships and growing your career in insurance.
- Qualifications: Experience in commercial insurance, strong communication, and organisational skills.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a talented individual to join our Risk Management team at Marsh. This role can be based in the Birmingham office. This is a hybrid role that has a requirement of working at least three days a week in the office.
You will be responsible for supporting Client Executives and lead Client Advisors in maintaining their book of business and handling the day-to-day activities including renewals, mid-term adjustments, invoicing, slip production and handling any client queries.
We will rely on you to:
- Work with Client Executives and lead Client Advisors to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Manage all day-to-day queries, renewals, amendments and mid-term adjustments for a number of our larger accounts.
- Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
- Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.
- Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
- Maintain a detailed understanding of changing market conditions and understand and comply with all compliance, professional and transparency standards to better serve clients.
What you need to have:
- Previous experience within a similar role within commercial or corporate insurance or other insurance related field.
- Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Applications.
- Strong written and verbal communication skills.
- Confidence to advise and negotiate.
- The ability to build, manage and develop relationships.
What makes you stand out:
- A desire for a long-term career within the insurance industry.
- A thirst for learning and the opportunity to study for further insurance related qualifications.
- Previous experience within a similar role/industry.
- Excel, Word & Outlook knowledge and the ability to learn new software platforms.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Client Advisor in Birmingham employer: GB001 Marsh Ltd
Contact Detail:
GB001 Marsh Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a Client Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and client relations. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance, highlight your organisational skills and attention to detail during interviews. Use specific examples from your past experience to demonstrate how you've successfully managed multiple tasks and built strong client relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Client Advisor in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Advisor role. Highlight your relevant experience in commercial or corporate insurance, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Highlight Your Organisational Skills: We want to see that you can manage multiple tasks effectively. In your application, mention specific examples of how you've successfully juggled various responsibilities in previous roles.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at GB001 Marsh Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial and corporate insurance. Familiarise yourself with the key responsibilities of a Client Advisor, like handling renewals and managing client queries. This will show that you're serious about the role and understand what it entails.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks at once. Be ready to discuss how you prioritised your workload and ensured nothing fell through the cracks.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences at Marsh and share your enthusiasm for developing long-term relationships with clients. This will demonstrate your ability to connect with others, which is crucial for a Client Advisor.
✨Prepare for Technical Questions
Expect some technical questions related to account management and service delivery. Brush up on your knowledge of Microsoft Office applications and be prepared to discuss how you would handle complex client queries. Showing confidence in your technical abilities will set you apart.
