At a Glance
- Tasks: Provide top-notch technical support for Agilent's Genomics solutions and troubleshoot remotely.
- Company: Join Agilent, a leader in innovative scientific solutions with a hybrid work model.
- Benefits: Enjoy a stock purchase plan, healthcare, life insurance, and exciting company events.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Make a real impact by sharing your scientific knowledge and supporting customers.
- Qualifications: Bachelor's degree in Biochemistry or related field; lab experience required.
The predicted salary is between 30000 - 40000 £ per year.
Agilent is looking for a scientist to provide customers with post‑sales technical support on the Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS. The role is based in the Cheadle Agilent Office (hybrid model) and involves remote support via phone, email, and other tools.
Responsibilities
- Provide high‑level technical application support related to Agilent's Genomics solutions.
- Perform remote troubleshooting on instrument hardware, software, consumables, and applications.
- Document customer interactions using internal ticketing systems and align with company processes for complaint handling.
- Work closely with field and repair center teams.
- Provide consolidated feedback to sales and field teams regarding customer issues.
- Develop technical resources for customers.
- Deliver external scientific training on Agilent's Genomics solutions.
Qualifications
- Bachelor's degree in Biochemistry, Molecular Biology, or a related field is required, or equivalent experience.
- Lab experience is required.
- Experience with molecular biology and automation is highly preferred.
- Previous customer‑facing experience is a plus.
- Fluent in English; additional languages (French, Spanish, or Italian) are highly preferred.
- Excellent interpersonal communication and presentation skills.
- A passion for sharing scientific knowledge with customers and colleagues.
Benefits
- Stock Purchase Plan
- Life Insurance
- Pension
- Healthcare
- Employee Assistance Program
- Holiday policies
- Company activities and events
- Occasional travel required.
Equal Opportunity
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Technical Support - Genomics in Cheadle employer: GB00 Agilent Technologies LDA UK Limited
Agilent is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to engage in meaningful scientific support within the Genomics field. Located in Cheadle, the hybrid work model allows for flexibility while offering comprehensive benefits such as a Stock Purchase Plan, healthcare, and professional development opportunities, ensuring that team members can thrive both personally and professionally.
Contact Details:
GB00 Agilent Technologies LDA UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support - Genomics in Cheadle
✨Tip Number 1
Network like a pro! Reach out to your connections in the genomics field, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge related to Automated Electrophoresis, qPCR, Microarray, and NGS. We want you to show off your expertise and passion for the role!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with presenting your skills and experiences. We believe that confidence is key when landing that dream job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company!
We think you need these skills to ace Technical Support - Genomics in Cheadle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in Biochemistry or Molecular Biology. We want to see how your skills align with the technical support role, so don’t be shy about showcasing your lab experience and any customer-facing roles you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for genomics and how you can contribute to our team. We love seeing candidates who can communicate their enthusiasm for sharing scientific knowledge.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure to highlight your interpersonal communication skills. We’re looking for someone who can explain complex concepts clearly, so give examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining the StudySmarter family!
How to prepare for a job interview at GB00 Agilent Technologies LDA UK Limited
✨Know Your Genomics Stuff
Make sure you brush up on your knowledge of Automated Electrophoresis, qPCR, Microarray, and NGS. Being able to discuss these topics confidently will show that you're not just familiar with the theory but can also apply it practically.
✨Practice Remote Troubleshooting
Since the role involves remote support, practice troubleshooting common issues you might encounter with instruments or software. Think about how you would explain solutions clearly over the phone or via email, as communication is key in this position.
✨Show Off Your Interpersonal Skills
Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to communicate complex scientific concepts in an easy-to-understand way, as this will be crucial for training customers and providing support.
✨Be Ready to Document Everything
Familiarise yourself with ticketing systems and documentation processes. Be prepared to discuss how you would handle customer interactions and ensure that all feedback is accurately recorded and communicated to relevant teams.
