At a Glance
- Tasks: Provide top-notch technical support and troubleshoot software issues for customers.
- Company: Join Agilent, a leader in life science and diagnostic technologies.
- Benefits: Enjoy competitive pay, private healthcare, and career development opportunities.
- Other info: Dynamic work environment with a focus on innovation and inclusivity.
- Why this job: Make a real impact in the world of science while working with cutting-edge technology.
- Qualifications: Degree in Chemistry or Life Science with IT skills; analytical techniques experience preferred.
The predicted salary is between 35000 - 42000 £ per year.
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us.
Join Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools. Your primary role will be troubleshooting and resolving software issues on customer’s Client/Server and Standalone PC configurations. This will require troubleshooting of PC network communication, instrument control, data analysis and database issues as well as using virtualization software to reproduce problems in-house. You will also be required to provide support on our instrumentation so experience with analytical techniques are required. You will occasionally be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go the extra mile to delight our customers.
What You’ll Do:
- You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio, primarily software products.
- You will be part of a team of 15 remote technical engineers based in the head office in Cheadle.
- You will be responsible for remote troubleshooting on software, hardware and applications.
- You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.
About the Role
60% Office based/40% flexible location (Manchester) with requirements to travel abroad (training) and visit customers (installs, repairs, servicing) – approx. 15 – 20 % of the time.
Your Profile:
- Bachelor, Master or PhD in Chemistry or Life Science based area with demonstrable IT/software skills.
- Experience with Agilent software (e.g. OpenLab, Chemstation or other instrument control software) is an advantage.
- Experience in analytical techniques (e.g. chromatography, mass spectrometry, spectroscopy) along with practical experience, preferably in a laboratory environment.
- Excellent communication and customer service skills.
- Excellent remote troubleshooting skills.
- A clearly demonstrated structured approach to work.
- The ability to organise and prioritise your workload effectively.
- A strong valuation of processes and the ability to follow them accordingly with strong attention to detail.
- The ability to set customer expectations and balance customer requirements with Agilent's business needs.
- Independent when working and excellent communication skills.
What We Offer:
- Outstanding company culture and working environment.
- Career development opportunities.
- Competitive compensation and benefits package.
- Work-Life-Balance programs.
- Company pension scheme.
- Private health care.
- A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities.
- We will make sure you get all the training and development opportunities you need to become the best in your field!
This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 10% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
Technical Support Engineer – Lab Informatics in Cheadle employer: GB00 Agilent Technologies LDA UK Limited
Agilent Technologies is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Remote Tender & Business Development Intern in Cheadle, you'll benefit from competitive compensation, flexible remote work options, and extensive training opportunities, all while contributing to impactful projects in the Health Care and Molecular Biological Research sectors. Join us to grow your career in a supportive environment that values your contributions and encourages professional development.
Contact Details:
GB00 Agilent Technologies LDA UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer – Lab Informatics in Cheadle
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We think you need these skills to ace Technical Support Engineer – Lab Informatics in Cheadle
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How to prepare for a job interview at GB00 Agilent Technologies LDA UK Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
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