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- Tasks: Lead a team to deliver exceptional customer service and resolve complex issues.
- Company: DHL Supply Chain, the world leader in logistics with a focus on teamwork.
- Benefits: Generous pension scheme, free GP consultations, and retail discounts.
- Other info: Join a diverse workplace with excellent career growth opportunities.
- Why this job: Make a real impact by guiding a team and enhancing customer experiences.
- Qualifications: Proven customer service skills and strong communication abilities.
The predicted salary is between 30000 - 42000 £ per year.
Grade: RCS N
Contract Type: Secondment/Fixed Term - 6 months
Shift patterns: 37.5 hours per week, Monday - Friday working 8 hour shifts between 7am and 5pm (working 1 in 3 Saturday mornings)
Location: Worksop - S80 3EG
We are now looking for a Customer Service Team Leader to oversee a small team of coordinators, to provide excellent customer service whilst acting as the escalation point for the team. A typical day may involve:
- Lead and develop a team of coordinators, providing guidance, coaching, and performance management through 1:1s, reviews, and absence management
- Ensure operational excellence by meeting KPIs and targets, auditing processes, and serving as the escalation point for complex issues
- Deliver exceptional customer service to internal and external stakeholders while supporting training initiatives and maintaining SOP compliance
- Produce accurate reports and insights to support decision-making and continuous improvement across the team and department
This role would suit people who:
- Proven customer service skills, with experience handling queries and escalations for internal and external stakeholders
- Strong communication and attention to detail, ensuring accuracy and clarity in all interactions and documentation
- Supervisory experience is desirable, with the ability to support and guide team members effectively
- ERP or SAP system knowledge preferred (training available)
Why join us?
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Who we are:
We are the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an inclusive workplace:
At DHL, we are all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Customer Services Team Leader in Worksop employer: GB Recruitment (England, Scotland, Wales)
Contact Detail:
GB Recruitment (England, Scotland, Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader in Worksop
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers. This will demonstrate your commitment and fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your enthusiasm for joining the DHL team.
We think you need these skills to ace Customer Services Team Leader in Worksop
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Team Leader role. Highlight your customer service skills and any supervisory experience you have, as these are key for us at DHL.
Showcase Your Communication Skills: Since strong communication is essential for this position, use clear and concise language in your application. We want to see how you can convey information effectively, so don’t hold back!
Highlight Relevant Experience: If you've got experience with ERP or SAP systems, make sure to mention it! Even if you haven't used them before, showing a willingness to learn can really impress us.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know Your Stuff
Before the interview, make sure you understand DHL's operations and values. Familiarise yourself with their customer service approach and how they handle escalations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and resolving conflicts. Be ready to discuss specific situations where you made a positive impact.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, demonstrating your attention to detail and ability to convey information effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service experience. Think about past challenges you've faced and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.