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- Tasks: Lead a high-performing automated warehouse and drive operational excellence.
- Company: DHL Supply Chain, the world’s leading logistics company.
- Benefits: Company car scheme, enhanced pension, 24/7 GP service, and discounts.
- Why this job: Shape the future of supply chain operations with cutting-edge technology.
- Qualifications: Experience in automation, leadership, and data-driven decision-making.
- Other info: Join a diverse team dedicated to continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to hire a dynamic and experienced Head of Operations to lead a high-performing, automated warehouse environment. This is a pivotal role for an ambitious leader who can balance day-to-day operational excellence with strategic transformation initiatives. You will leverage cutting-edge automation, data-driven insights, and strong leadership to deliver exceptional service, drive efficiency, and shape the future of our supply chain operations in partnership with our customers.
A TYPICAL DAY MAY INVOLVE:
- Lead operational performance by monitoring KPIs, service levels, and automation systems to ensure targets are consistently exceeded.
- Engage with senior stakeholders, acting as a trusted advisor to the customer and influencing strategic direction through insight and commercial acumen.
- Drive innovation and efficiency, leveraging automation and data analytics to deliver cost control and value-added services.
- Oversee strategic projects, collaborating with the customer to identify and execute opportunities for growth and transformation.
- Champion a safety-first culture, ensuring compliance with health, safety, and environmental standards across all operations.
- Manage budgets and resources, reviewing financial performance and developing robust resourcing and succession plans.
- Develop and inspire teams, fostering a culture of accountability, continuous improvement, and high performance through coaching and mentoring.
- Collaborate across DHL sites, sharing best practices and aligning automation capabilities with customer strategy and service expectations.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Experience in transformation and change management, successfully leading automation-driven improvements and operational enhancements.
- Proven expertise in automated warehouse operations, including hands-on experience with WMS/WCS systems, robotics, and tech-enabled environments.
- Strong leadership capability, with experience in building, developing, and inspiring high-performing teams while fostering a culture of accountability and continuous improvement.
- Track record of delivering results in complex, high-volume supply chain settings, balancing operational excellence with strategic initiatives.
- Analytical and data-driven mindset, able to interpret system data and performance dashboards to drive decisions and implement innovative solutions.
- Commercial acumen and influencing skills, with the ability to engage senior stakeholders and align operational strategies with customer objectives.
- Exceptional communication and relationship management skills, ensuring collaboration across internal teams, customers, and external partners.
WHY JOIN US?
- Access to Company Car or Car Allowance scheme
- Enhanced pension contributions
- Free confidential 24/7 GP Service
- Hundreds of discounts (including Retail, Childcare + Gym)
- Affordable loans & Enhanced Pension Scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more.
WHO WE ARE:
We are the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE:
At DHL, we are all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 15th December. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Head of Operations in Stoke-on-Trent employer: GB Recruitment (England, Scotland, Wales)
Contact Detail:
GB Recruitment (England, Scotland, Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research DHL's values, recent projects, and their approach to automation. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and insights into the company culture. This can give you a leg up when it comes to understanding what they value in a Head of Operations.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role's requirements, especially around transformation and automation. Practise articulating your achievements and how you've driven efficiency in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the DHL family. Get your application in early to beat the rush!
We think you need these skills to ace Head of Operations in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in automated warehouse operations and transformation management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership style and how you’ve driven innovation in previous roles. Let us know why you’re excited about joining DHL and what you can bring to the table.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use data and examples to demonstrate how you’ve exceeded KPIs or led successful projects. We love seeing results-driven candidates!
Apply Early: We review applications continuously, so don’t wait until the last minute! Apply through our website as soon as you can to ensure your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know Your Numbers
As a Head of Operations, you'll need to demonstrate your understanding of KPIs and performance metrics. Brush up on relevant data and be ready to discuss how you've used analytics to drive operational improvements in the past.
✨Showcase Your Leadership Style
Prepare to talk about your experience in building and inspiring high-performing teams. Think of specific examples where you’ve fostered a culture of accountability and continuous improvement, as this will resonate well with the interviewers.
✨Be Ready for Change Management Questions
Since transformation and change management are key aspects of this role, come equipped with stories that highlight your success in leading automation-driven improvements. Be specific about the challenges you faced and how you overcame them.
✨Engage with Stakeholders
Demonstrate your commercial acumen by discussing how you've influenced senior stakeholders in previous roles. Prepare to share examples of how you've aligned operational strategies with customer objectives, showcasing your ability to act as a trusted advisor.
