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- Tasks: Lead and manage warehouse operations to achieve high standards and customer satisfaction.
- Company: Join DHL, the world’s leading logistics company with a dynamic team.
- Benefits: Enjoy a competitive salary, performance bonuses, and flexible working options.
- Why this job: Be a proactive leader in logistics and make a real impact on operations.
- Qualifications: Previous shift management experience and strong communication skills required.
- Other info: Join a diverse workplace that values your unique skills and experiences.
The predicted salary is between 36000 - 36000 £ per year.
Pay Rate: £36,000
Grade: M
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, 6am to 2pm & 2pm to 10pm
Location: Birmingham
Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly. We’re now looking for a Warehouse Shift Manager to lead our operations and drive success. If you’re a proactive leader with a passion for logistics, we want you on our team!
WHAT YOU’LL DO
- Take operational leadership and budget responsibility for managing a safe and efficient operation to help achieve OPERATIONAL STANDARDS and customer requirements of the Hams Hall Site.
- Enable and establish the new work standards within the Hams Hall Site.
- Support the definition of OMS KPI Tree ramp‑up, adjusting the implementation stages to your work environment and starting point.
- Ensure the OMS KPI Tree's expected structure of reports is in place, aligning with operational and staff areas that deal with reporting.
- Support the definition of OMS Roles & Responsibilities ramp‑up, adjusting the implementation stages to your work environment and starting point.
- Understand the root causes of performance results and set actions with your team and Operations Manager for improving the results.
THIS ROLE WOULD SUIT PEOPLE WHO
- Previous Shift Manager experience
- Strong communicator
- Worked within a Retail warehouse operation
- IT Literate, with Microsoft office packages
- Have strong operational knowledge of logistics and warehousing
- Have a strategic mindset and a passion for problem‑solving.
- You’re a natural leader with excellent communication skills, able to inspire and engage your team.
WHY JOIN US?
- Discretionary bonus based on performance
- We’re happy to talk about flexible working—just ask about alternative patterns at interview
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
WHO WE ARE
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 07/04/2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Shift Manager employer: GB Recruitment (England, Scotland, Wales)
Contact Detail:
GB Recruitment (England, Scotland, Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Understand DHL's values and recent news. This shows you're genuinely interested and helps you stand out as a candidate who’s ready to lead.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've successfully managed a team or solved a problem. This will help you demonstrate your skills effectively during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the DHL family.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shift Manager role. Highlight your previous experience in logistics and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for logistics and your strategic mindset. Let us know why you're the perfect fit for our team at DHL.
Showcase Your Communication Skills: As a Shift Manager, strong communication is key. In your application, give examples of how you've effectively led teams or resolved conflicts. We love seeing those leadership qualities come through!
Apply Early: Don't wait until the last minute! We review applications continuously, so the sooner you apply, the better your chances. Head over to our website and get your application in early to stand out!
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Shift Manager at DHL. Familiarise yourself with operational standards, KPI reporting, and how to drive team performance. This will show that you're not just interested in the role but are ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience as a Shift Manager. Think of specific examples where you've successfully led a team, improved operations, or solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your strategic mindset.
✨Communicate Effectively
DHL values strong communication skills, so practice articulating your thoughts clearly. During the interview, engage with your interviewer by asking questions about the team dynamics and operational challenges. This shows you're proactive and genuinely interested in the role.
✨Embrace the Company Culture
Research DHL's commitment to inclusivity and their support for veterans. Be ready to discuss how your values align with theirs and how you can contribute to creating a positive workplace. This will demonstrate that you're not just looking for a job, but a place where you can thrive and make a difference.