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- Tasks: Ensure smooth operations and resolve issues in a fast-paced logistics environment.
- Company: Join DHL, the global leader in supply chain management.
- Benefits: Enjoy a generous pension scheme, 24/7 GP consultations, and lifestyle discounts.
- Why this job: Be a key player in a dynamic team that keeps the country running smoothly.
- Qualifications: Previous team leader experience and strong communication skills required.
- Other info: Inclusive workplace culture with opportunities for career growth.
The predicted salary is between 36582 - 40900 £ per year.
Pay Rate: £36,582
Grade: CA P
Contract Type: Permanent (Full-Time)
Shift patterns: FIXED Rotational Shift, WEEK 1: Monday to Friday, 06:00AM to 13:30PM & WEEK 2: Monday to Thursday, 13:15PM to 21:15PM, Friday, 13:15PM to 18:45PM; FIXED NIGHT SHIFT - Monday to Friday, 21:00PM to 06:15AM
Location: Birmingham
Responsibilities:
- Provide sustained process control within the assigned operational area by maintaining material flow, productivity and compliance through proactive monitoring, rapid issue resolution and expert operational intervention.
- The Process Controller acts as an embedded operational authority, ensuring stability, resilience and performance under both normal operating conditions and periods of disruption, including short-term resource gaps.
- Accountable for end-to-end process performance within a defined operational area on a shift basis.
- Acts as first point of expert escalation for process, system, equipment and flow-related issues.
- Provides operational continuity and leadership cover during short-term absence of other Process Controllers and warehouse operative roles.
- Maintains productivity, safety and service standards during periods of disruption or reduced support capacity.
Qualifications:
- Previous Team Leader Experience is essential
- Strong Communicator
- Strong Operational knowledge
Benefits:
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
About DHL: We are the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace: At DHL, we’re all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Interviews are provisionally scheduled to take place during the week commencing 11/02/2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and, where we have a large number of applications, the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Process Coordinator employer: GB Recruitment (England, Scotland, Wales)
Contact Detail:
GB Recruitment (England, Scotland, Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Coordinator
✨Tip Number 1
Get to know the company! Research DHL and understand their values, culture, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Process Coordinator. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to process control and team leadership. Think about specific examples from your past experience that demonstrate your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining DHL and ready to take the next step in your career.
We think you need these skills to ace Process Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Process Coordinator role. Highlight your previous team leader experience and operational knowledge, as these are key for us at DHL. Use specific examples that showcase your skills in maintaining productivity and compliance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about logistics and how your experience aligns with our values. Be sure to mention your strong communication skills and any relevant achievements that demonstrate your ability to handle disruptions effectively.
Showcase Your Problem-Solving Skills: As a Process Coordinator, you'll need to resolve issues quickly. In your application, include examples of how you've tackled challenges in the past. This will help us see your proactive approach and operational expertise in action!
Apply Early!: Don’t wait until the last minute to submit your application. We review applications continuously, and applying early increases your chances of being considered. Head over to our website and get your application in as soon as possible!
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Process Coordinator. Familiarise yourself with the key tasks like maintaining material flow and ensuring compliance. This will help you demonstrate your operational knowledge and show that you're ready to tackle the challenges head-on.
✨Showcase Your Leadership Skills
Since previous team leader experience is essential, be prepared to discuss specific examples where you've successfully led a team. Highlight situations where you resolved issues or improved processes, as this will illustrate your capability to provide operational continuity and leadership during disruptions.
✨Communicate Clearly and Confidently
Strong communication is crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your ability to be an effective communicator in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and operational decision-making. Think of examples from your past experiences where you had to monitor processes, resolve issues quickly, or maintain productivity under pressure. This will help you showcase your expertise and readiness for the role.
