Operations Excellence Manager in Milton Keynes

Contract Type: Permanent (Full-Time)

Location: Remote with 75% expected travel

Operational excellence is all about clarity, collaboration, and meaningful progress — and that’s exactly what this role offers. As an Operations Excellence Manager, you’ll play a key part in shaping how our sites perform, using data‑driven insight and hands‑on support to help teams deliver their best work. If you’re motivated by improvement, enjoy working with people, and are ready for a role where your contributions genuinely make a difference, this could be the opportunity for you!

In this high‑impact role, you’ll be a champion of continuous improvement and performance excellence across the sector. You will:

• Lead and maintain operational data sources, ensuring accuracy and alignment across the business.
• Analyse performance across sites, ensuring compliance, consistency, and sector‑wide standardisation.
• Identify opportunities for cost reduction and lead cost‑down initiatives with long‑term, sustainable results.
• Visit operational sites, working shoulder‑to‑shoulder with teams to deliver savings, remove barriers, and mobilise resources.
• Build strong, positive relationships with stakeholders, influencing and supporting key leaders within the business unit.

You’ll be a natural problem‑solver who enjoys bringing structure, clarity, and energy to complex challenges. The ideal person will have:

• Previous operational excellence experience is essential in this role.
• Experience in project management or leading change initiatives is preferable.
• Strong stakeholder relationship‑building skills.
• The ability to work proactively and manage your own workload with confidence.
• A personality that is energetic, enthusiastic, and genuinely passionate about operational excellence.

• Use of a company car
• Private Medical Insurance
• 33 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We’re happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 26th January. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.