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- Tasks: Lead a team to deliver top-notch HR customer service and support.
- Company: Join DHL, the global leader in logistics and supply chain management.
- Benefits: Enjoy free parking, generous pension, 24/7 GP consultations, and lifestyle discounts.
- Why this job: Make a real impact by enhancing employee experiences in a dynamic environment.
- Qualifications: Experience in customer service leadership and strong people management skills required.
- Other info: Be part of an inclusive workplace that values diverse skills and experiences.
The predicted salary is between 36000 - 60000 £ per year.
Location: Milton Keynes (Hybrid - 3 days in the office, 2 days at home)
Contract Type: Fixed Term Contract / Secondment - 12 Months
Shift pattern: Monday-Friday. Day-time hours only
Grade: RCS L
We have an exciting opportunity for a Team Leader to join our HR Shared Services team within DHL Supply Chain! As a Customer Service Team Leader, you will lead a team of HR Customer Service Advisors, ensuring they provide accurate, timely, and professional support to our colleagues. You will be responsible for managing day-to-day operations, coaching and developing your team, and ensuring service levels are consistently met.
Key Responsibilities
- Team Leadership: Motivate, coach, and develop a team of advisors to deliver outstanding customer service.
- Performance Management: Monitor KPIs, SLAs, and quality standards, taking action to maintain and improve performance.
- Operational Oversight: Ensure queries are resolved efficiently and in line with HR policies and procedures.
- Continuous Improvement: Identify opportunities to streamline processes and enhance the employee experience.
- Stakeholder Engagement: Act as a point of escalation for complex queries and build strong relationships with HR and business stakeholders.
- Compliance: Ensure adherence to GDPR and other regulatory requirements in all interactions.
What we’re looking for
- Proven experience in a customer service leadership role, ideally within HR or Shared Services.
- Strong people management skills with the ability to coach and develop teams.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage competing priorities.
- Strong problem-solving skills and attention to detail.
- Experience with HR systems - Desirable
- Knowledge of HR policies and processes - Desirable
- Previous experience in a shared services environment - Desirable
WHY JOIN US?
- Free parking and on-site canteen
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
WHO WE ARE
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
HR Customer Service Team Leader in Milton Keynes employer: GB Recruitment (England, Scotland, Wales)
Contact Detail:
GB Recruitment (England, Scotland, Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Customer Service Team Leader in Milton Keynes
✨Tip Number 1
Get to know the company! Research DHL and its values, especially around customer service and teamwork. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the key responsibilities of the HR Customer Service Team Leader role. Practise your answers, focusing on your leadership style and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace HR Customer Service Team Leader in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the HR Customer Service Team Leader role. Highlight your leadership experience and any relevant customer service achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for leading our HR Customer Service Advisors.
Showcase Your People Skills: Since this role is all about team leadership, be sure to include examples of how you've motivated and developed teams in the past. We love seeing how you can inspire others to deliver outstanding service!
Apply Early!: We review applications continuously, so don’t wait until the last minute! Get your application in early through our website to ensure you’re considered for this exciting opportunity with us.
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know Your Stuff
Before the interview, make sure you brush up on HR policies and procedures. Familiarise yourself with common customer service scenarios in HR, as well as DHL's values and mission. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams. Prepare examples of how you've motivated and developed team members in the past. Highlight specific situations where your coaching made a difference in performance or morale.
✨Demonstrate Problem-Solving Abilities
Think of a few challenging situations you've faced in previous roles and how you resolved them. Be prepared to explain your thought process and the steps you took to ensure compliance and efficiency, especially in a fast-paced environment.
✨Engage with Stakeholders
Since stakeholder engagement is key, come prepared with examples of how you've built relationships with different departments. Discuss how you’ve handled complex queries and escalations, showcasing your communication skills and ability to collaborate effectively.
