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For Companies At a Glance
- Tasks: Support employee satisfaction and provide top-notch HR advice to managers and staff.
- Company: Join DHL, a global leader in supply chain management with a diverse workforce.
- Benefits: Enjoy private medical insurance, flexible working, and a generous pension scheme.
- Why this job: Make a real impact in HR while working in a dynamic and supportive environment.
- Qualifications: CIPD level 3 or equivalent preferred; project management and stakeholder experience valued.
- Other info: Be part of a team that values your skills and promotes career growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Contract Type: Permanent
Location: Milton Keynes (MK4 3FU) Hybrid working – 3 days in office.
DHL, an award‑winning leading supply chain business, is seeking an experienced HR professional to play a vital role acting as a trusted advisor to the business, while aligning HR activities to the business strategy. With 37,000 employees in 400 operations across the UK & Ireland, we are part of an exciting and varied business. The HR function works with our managers to attract, develop and retain our people so that we have the very best team in the industry.
Role responsibilities:
- Support with employee satisfaction, performance, retention and effective communication.
- Provide high‑quality, consistent HR advice, support and resolution to managers, employees and outside parties, to maximise customer efficiency, effectiveness and confidence.
- Administer senior executive management HR transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales.
- Administer and process redundancy calculations, compromise agreements and bi‑annual health checks.
- Undertake the due diligence, data collection/validation and administrative activities associated with the Transfer of Undertakings – Protection of Employment (TUPE) for new business and the closure of sites.
- Processing internal Data Protection Subject Access Requests in line with SLAs.
- Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience the first time, every time.
Qualifications:
- CIPD level 3 + qualification or equivalent (Desirable).
- Ability to provide project management support.
- Previous stakeholder management experience.
- Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management.
- An understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle.
Benefits:
- Private Medical Insurance.
- Discretionary bonus based on performance.
- Flexible working – just ask about alternative patterns at interview.
- Generous pension scheme – 8% employer contribution, 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Who we are:
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more. At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.
Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.
HR Customer Service Advisor in Milton Keynes employer: GB Recruitment (England, Scotland, Wales)
Contact Detail:
GB Recruitment (England, Scotland, Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Customer Service Advisor in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching DHL's values and recent news. We want to show that we’re not just interested in the role, but also in the company’s mission and culture.
✨Tip Number 3
Practice common HR scenarios and questions. We need to demonstrate our problem-solving skills and how we handle employee relations effectively during the interview.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace HR Customer Service Advisor in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Customer Service Advisor role. Highlight relevant experience and skills that align with the job description, like your ability to provide high-quality HR advice and support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've supported employee satisfaction and performance in previous roles.
Showcase Your Skills: Don’t forget to showcase your skills in Microsoft Office and any HR systems you’ve used. If you have experience with project management or stakeholder management, make sure to mention that too!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at DHL!
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around employee lifecycle processes and customer service delivery. Familiarise yourself with common HR scenarios and how to handle them effectively, as this will show that you're ready to provide high-quality support right from the get-go.
✨Showcase Your Communication Skills
As an HR Customer Service Advisor, communication is key. Prepare examples of how you've successfully resolved issues or improved employee satisfaction in previous roles. This will demonstrate your ability to maintain strong relationships and provide effective advice.
✨Understand the Business
Research DHL and its operations thoroughly. Understand their values, culture, and the specific challenges they face in HR. This knowledge will help you align your answers with their business strategy and show that you're genuinely interested in contributing to their success.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you might encounter in the role. Think through potential scenarios related to redundancy calculations or TUPE processes, and prepare your responses. This will help you demonstrate your problem-solving skills and readiness to tackle real-world HR challenges.