At a Glance
- Tasks: Join our team to handle customer queries and ensure smooth logistics operations.
- Company: DHL Supply Chain, the global leader in logistics and supply chain management.
- Benefits: Enjoy free parking, a generous pension scheme, and 24/7 GP consultations.
- Other info: Inclusive workplace with opportunities for career growth and development.
- Why this job: Be part of a dynamic team that keeps the country running smoothly.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 23400 - 30000 £ per year.
Pay Rate: £27,000.00
Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday 8am until 5pm
Location: Milton Keynes (Coventry is the cost centre)
Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
Responsibilities
- Work as an integral part of the Network Rail National Supply Chain
- Logging of all queries and issues received via the CSS system
- Aim to solve the query themselves or pass onto the relevant team to process
- Handle queries ranging from delivery updates to product recalls
- Manage delivery of light NR material including expediting and ensuring orders meet lead times
- Proactively identify root causes for issues and effect resolution
- Maintain good relationships with customers and colleagues
- Perform additional admin tasks as directed by Help Desk Manager
- Demonstrate thorough knowledge of Oracle, Outlook & associated databases, and Microsoft packages
- Provide efficient and effective communication and feedback to Network Rail on issue resolution
Qualifications & Experience
- Previous Customer Service Experience
- Previous Call Centre Experience
- Previous experience using Microsoft Office
- Excellent communication skills
- Attention to detail and able to work under pressure
- Good communicator and able to handle a high volume of calls
- Supply Chain and Rail experience – desirable
Why join us
- Free parking and on-site canteen
- Join our generous pension scheme with an 8% employer contribution and 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Who we are
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Inclusive workplace
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Interview Updates: Interviews are provisionally scheduled to take place ASAP. Applications received after the dates booked in for interviews may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and, where there are many applications, the period may close early. To ensure your application is considered, submit it as early as possible.
Customer Service Rep in Milton Keynes employer: GB Recruitment (England, Scotland, Wales)
DHL Supply Chain is an exceptional employer, offering a supportive work culture in Milton Keynes where employees are valued as integral parts of the logistics network. With benefits like free parking, a generous pension scheme, and 24/7 GP consultations, we prioritise employee well-being and growth, ensuring that our team members thrive both personally and professionally in a dynamic environment.
Contact Details:
GB Recruitment (England, Scotland, Wales) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Rep in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DHL and its values. This will help you connect your experience with what they’re looking for, showing that you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you’d handle them. Think about your previous experiences and be ready to share specific examples that highlight your skills in communication and problem-solving.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the opportunity and helps you feel more confident. Plus, it sets a positive tone right from the start!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Service Rep in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Rep role. Highlight your previous customer service and call centre experience, and don’t forget to mention your skills with Microsoft Office and any relevant supply chain knowledge.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to the responsibilities listed in the job description, like handling queries or maintaining good relationships.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Use clear and concise language, and don’t hesitate to showcase any examples of how you’ve successfully resolved customer issues in the past.
Apply Early!:Don’t wait until the last minute to submit your application. We review applications continuously, so getting yours in early increases your chances of being considered. Head over to our website and get started!
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of DHL and the logistics industry. Understand their services, values, and what sets them apart from competitors. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous customer service roles that highlight your problem-solving abilities and communication skills. Think about specific situations where you resolved a customer's issue or improved their experience. This will demonstrate your capability to handle queries effectively.
✨Familiarise Yourself with Relevant Tools
Since the role requires knowledge of Oracle, Outlook, and Microsoft packages, it’s a good idea to familiarise yourself with these tools if you haven’t already. You might even want to mention any relevant experience during the interview to show you’re ready to hit the ground running.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It’s crucial for a customer service role, as it shows you can communicate effectively and understand customer needs, which is key to success at DHL.
