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- Tasks: Deliver exceptional customer experiences during vehicle inspections and handovers.
- Company: Join DHL, a global leader in supply chain management.
- Benefits: Enjoy 25 days annual leave, free parking, and a generous pension scheme.
- Why this job: Be part of a vibrant team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and a full, clean driving licence required.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Milton Keynes
Grade: RCS. P
Shift patterns: Monday-Friday. Day time hours (08:00-16:30)
Contract Type: Permanent (Full-Time)
Rev up your career with us at Milton Keynes! Join our vibrant team as we take the wheel in managing and maintaining a fleet of circa 3,000 vehicles, utilised as part of DHL's company car scheme, exclusively supporting the Volkswagen Group. We are currently looking for a Customer Experience Vehicle Inspection Specialist to play an important role within DHL's Finished Vehicle Solutions customer contract. If you are passionate about delivering exceptional service and creating a seamless customer journey, we are looking for a detail-driven, people-focused professional to take ownership of our vehicle inspection experience. In this role, you'll combine technical accuracy with outstanding communication to ensure every customer feels confident, informed, and valued. If you are enthusiastic about maintaining high standards and representing our brand with pride, this could be the ideal opportunity for you.
Responsibilities
- Ensure an exceptional end-to-end experience for customers during the handover of their new vehicles and the inspection of their return vehicles, adhering to the VWG Return Standard.
- Conduct thorough inspections of return vehicles and new vehicles, adhering to agreed standards and timescales.
- Accurately record damage using handheld technology and other media to ensure all damage is documented.
- Maintain effective communication regarding up-to-date repair costs with the external parts department.
- Provide exceptional customer service while maintaining professional relationships with colleagues and customers.
- Assist with vehicle movements to and from the Handover Centre, adhering to site rules.
- Follow all health and safety procedures in the workplace and report any related incidents.
- Ensure the security of all vehicles on site and report any security concerns.
Qualifications
- Previous experience in the automotive industry would be desirable.
- Previous Customer Service experience is essential.
- Proven experience of inspections and vehicle estimating.
- Excellent customer service skills with a high level of communication (verbal and written).
- Strong eye for detail.
- Ability to prioritise work responsibilities and carry out duties within the allocated timeframe.
- Full, clean driving licence is essential.
Benefits
- Free parking and on-site facilities.
- 25 days annual leave.
- Join our generous pension scheme with an 8% employer contribution and a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
About DHL: We are the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work to deliver for our customers across industries including retail, automotive, healthcare and more. We are committed to building an inclusive workplace and supporting ex-service personnel through the Armed Forces Covenant.
Please note that interviews are provisionally scheduled for the week commencing 16 February. Applications received after this date may not be considered but linked to a talent pool for future opportunities, subject to your consent. We review applications continuously and the period may close ahead of the provisional interview date. To ensure your application is considered, please submit early.
Customer Experience Vehicle Inspection Specialist in Milton Keynes employer: GB Recruitment (England, Scotland, Wales)
Contact Detail:
GB Recruitment (England, Scotland, Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Vehicle Inspection Specialist in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DHL and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Experience Vehicle Inspection Specialist.
✨Tip Number 3
Show off your people skills! Since this role is all about customer service, be ready to share examples of how you've gone above and beyond for customers in the past. We want to see your passion for delivering exceptional service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our vibrant team at DHL.
We think you need these skills to ace Customer Experience Vehicle Inspection Specialist in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and the automotive industry shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team!
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in customer service and vehicle inspections. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon unless it’s relevant to the role – we want to know about you, not just your technical skills!
Apply Early: Don’t wait until the last minute to submit your application! We review applications continuously, so getting yours in early increases your chances of being considered. Head over to our website and apply today!
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle inspections and the automotive industry. Familiarise yourself with the VWG Return Standard and be ready to discuss how you would ensure compliance during the handover process.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to make a customer's experience memorable, as this role is all about creating a seamless journey for clients.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might be asked to explain technical details or inspection processes, so being able to convey information effectively will set you apart.
✨Demonstrate Attention to Detail
This position requires a strong eye for detail, so be prepared to discuss how you ensure accuracy in your work. Bring up any relevant experiences where your attention to detail made a significant impact, especially in inspections or customer interactions.
