IT Systems Support

Grade: RCS N | Contract Type: Permanent (Full‑Time) | Location: Cherwell 3, 2 Brookhill Way, Banbury OX16 3ED

Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting‑edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation.

We’re looking for an IT Systems Support professional to play a key role in keeping our operational technology running smoothly, supporting our warehouse and transport systems, and driving digital innovation across a fast‑paced logistics environment.

BUILDING AN INCLUSIVE WORKPLACE – At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day.

Responsibilities

• Provide on‑site IT support, maintenance and fault diagnosis for operational systems, including WMS, WCS, TMS, automation technology and general desktop environments.
• Act as the first point of contact for IT issues, resolving incidents, coordinating escalations and ensuring smooth IT service delivery across the site.
• Support new business requirements and project activity, from system installations and testing to deployment, release planning and documentation.
• Manage hardware procurement, repairs and configuration while ensuring IT equipment, infrastructure and systems remain compliant, secure and fully operational.
• Deliver user training, create test scripts, support change management processes and maintain high‑quality IT documentation in line with governance and regulatory standards.
• Travel as needed to our Banbury site to provide hands‑on IT support, ensuring seamless system performance and operational continuity across both locations.

Qualifications

• Previous IT experience, ideally in an operational or logistics environment, with strong troubleshooting and system support skills.
• Exposure to operational systems (e.g., WMS/WCS/TMS), plus an interest in automation, digitalisation and modern IT trends.
• Technical capability in areas such as SQL, macros, data analysis or RPA, with a passion for problem‑solving and innovation.
• A solid understanding of IT infrastructure fundamentals – networking, hardware, applications and service management principles.
• Strong communication skills, customer focus and the confidence to train users, manage stakeholders and support IT changes from start to finish.

Benefits

• Discretionary bonus based on performance
• Flexible working options – just ask about alternative patterns at interview
• Generous pension scheme: 8% employer contribution alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.