Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and communication.
- Company: Join DHL, a global leader in supply chain management with a diverse team.
- Benefits: Enjoy flexible working, free parking, and a generous pension scheme.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Inclusive workplace with opportunities for growth and support for veterans.
The predicted salary is between 28800 - 43200 £ per year.
Position: Customer Service Advisor | Location: Brackmills, Northampton | Shift patterns: Monday-Friday. Day time hours (08:00-16:00 or 09:00-17:00) | Contract Type: Permanent (Full-Time)
Responsibilities
- Act as the key point of contact for customers, ensuring effective communication across all areas of the organisation's operations.
- Ensure customer satisfaction and a high quality of service are maintained at all times.
- Maintain and audit the relevant IT system/s.
- Ensure all enquiries are investigated, resolved and answered promptly within the Customer Service guidelines of a 5 day resolution time.
- Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments.
- Act as a point of contact between internal departments and customers, ensuring information is disseminated to both.
Requirements / What the role would suit
- Experience of working in a customer service function with both Web and telephone enabled CRM systems.
- Experience of dealing with customers all over the country.
- Experience of using Customer Relationship Management software/programs.
- Excellent communication skills - Verbal and written.
- Strong level of IT literacy skills - Systems and Microsoft packages.
For this job you will be required to go through a Metropolitan Police Security Clearance Check and a Basic Criminal Record Check. It is mandatory that you have 3 years housing history within the UK.
Benefits / Why join us
- Free on-site parking.
- We're happy to talk about flexible working - just ask about alternative patterns at interview.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Who we are / About DHL
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Inclusive workplace
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Notes
Please be aware that interviews are provisionally scheduled to take place during the week commencing the 23rd February. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Customer Service Advisor in Hardingstone employer: GB Recruitment (England, Scotland, Wales)
Contact Detail:
GB Recruitment (England, Scotland, Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hardingstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DHL and their customer service approach. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, effective communication is key in customer service roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at DHL. Don’t wait too long; get your application in early!
We think you need these skills to ace Customer Service Advisor in Hardingstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience with CRM systems and customer interactions, as this will show us you’re a great fit for the position.
Show Off Your Communication Skills: Since excellent communication is key in this role, use clear and concise language in your application. We want to see how well you can express yourself both verbally and in writing!
Be Prompt and Professional: Remember, we value timely responses! Submit your application as soon as possible to ensure it’s considered. A professional approach will set you apart from other candidates.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it without any hiccups!
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled various situations in the past. Think of specific examples where you resolved issues or improved customer satisfaction, as this will show your experience and problem-solving skills.
✨Familiarise Yourself with CRM Systems
Since the role requires experience with CRM systems, make sure you can talk about your familiarity with these tools. If you’ve used any specific software, be prepared to explain how you navigated it and how it helped you manage customer interactions effectively.
✨Practice Your Communication Skills
Excellent communication is key for a Customer Service Advisor. Practise articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions about your communication style and experiences.
✨Research DHL and Its Values
Take some time to learn about DHL’s mission and values. Understanding their commitment to inclusivity and customer satisfaction will help you align your answers with what they’re looking for. It also shows that you’re genuinely interested in the company and the role.