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- Tasks: Lead and support a dynamic Customer Service team to ensure top-notch service.
- Company: A leading logistics company in Rugby with a focus on teamwork.
- Benefits: Permanent contract, free parking, and a generous pension scheme.
- Why this job: Shape customer experiences while developing your leadership skills in a flexible role.
- Qualifications: 1-2 years of customer service experience and strong leadership abilities.
- Other info: Enjoy flexible hours and a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading logistics company in Rugby is seeking a Customer Service Team Leader to coordinate daily activities of the Customer Service team. This role involves guiding and supporting staff while ensuring customer queries are managed effectively.
Candidates should have:
- 1-2 years of experience in customer service
- Strong leadership skills
- Proficiency in Excel and Access
The position offers a permanent contract with benefits including free parking and a generous pension scheme.
Customer Service Team Leader - Flexible Hours employer: GB Recruitment (England, Scotland, Wales)
Contact Detail:
GB Recruitment (England, Scotland, Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader - Flexible Hours
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry and let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your leadership skills and think of examples where you've successfully managed a team or resolved customer issues. We want you to shine when discussing how you can guide and support staff effectively.
✨Tip Number 3
Show off your Excel and Access skills! If you get the chance, bring along a portfolio showcasing your proficiency with these tools. It’ll demonstrate your readiness to handle the daily activities of the Customer Service team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Team Leader - Flexible Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and leadership skills. We want to see how you've successfully managed teams and handled customer queries in the past!
Show Off Your Skills: Don’t forget to mention your proficiency in Excel and Access! We’re looking for someone who can navigate these tools with ease, so give us examples of how you’ve used them in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you can lead our team to success. Keep it engaging and personal – we love a good story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand common queries and how to handle them effectively. Be ready to share examples from your past experience that showcase your problem-solving skills.
✨Show Off Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your leadership abilities. Think of specific instances where you've successfully guided a team or resolved conflicts. Highlight your approach to motivating staff and ensuring a positive work environment.
✨Excel and Access Are Your Friends
Since proficiency in Excel and Access is key for this role, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you used them to improve processes or manage data effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, the challenges they face, or how success is measured in the customer service department.
