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- Tasks: Lead a dynamic Customer Service team and ensure top-notch service delivery.
- Company: Join DHL, the global leader in logistics and supply chain management.
- Benefits: Enjoy free parking, flexible working, and a generous pension scheme.
- Why this job: Make a real impact by guiding a team to deliver exceptional customer experiences.
- Qualifications: 1-2 years in customer service with strong leadership and analytical skills.
- Other info: Be part of an inclusive workplace that values your unique skills and experiences.
The predicted salary is between 28800 - 43200 £ per year.
Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, 0700-1530.
Location: Rugby, CV23
We are now looking for a Customer Service Team Leader to lead and coordinate the daily activities of the Customer Services team, ensuring tasks are completed efficiently and professional standards are consistently upheld.
Responsibilities
- Provide clear and effective communication to both internal and external stakeholders.
- Guide and support the team in delivering the full range of Customer Service functions.
- Monitor and ensure all customer queries are resolved to a high standard within agreed timeframes.
- Demonstrate strong leadership in managing conflicts or challenging situations, fostering a positive and professional environment while ensuring customer concerns are addressed with empathy and maintaining the company's reputation.
- Provide coaching, guidance, and training for new starters and existing team members, ensuring capability development and success in delivering outstanding customer service.
Qualifications
- 1 - 2 years experience in a customer services environment.
- Experience in managing or supporting Contact Centre operations, ensuring service levels and performance standards are consistently achieved.
- Strong customer service leadership skills, with the ability to guide and motivate a team to deliver exceptional service.
- Proficient PC skills, including intermediate-level Excel and Access, with the ability to analyse data and produce accurate reports.
- Excellent analytical, organisational, and motivational abilities, driving team performance and continuous improvement.
Why join us?
- Free parking
- We're happy to talk about flexible working - just ask about alternative patterns at interview
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 9th February. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Customer Service Team Leader employer: GB Recruitment (England, Scotland, Wales)
Contact Detail:
GB Recruitment (England, Scotland, Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DHL and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Service Team Leader, especially your leadership skills.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to communicate effectively and manage conflicts. These are key traits for a Customer Service Team Leader, so make sure they shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the DHL family. Don’t wait too long, though – apply early to increase your chances!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. We love seeing how you connect your experience with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Early!: We review applications continuously, so don’t wait until the last minute! Get your application in as soon as possible through our website to ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know Your Stuff
Before the interview, make sure you understand DHL's values and how they relate to customer service. Familiarise yourself with their operations and think about how your experience aligns with their expectations for a Customer Service Team Leader.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led a team in the past. Highlight situations where you resolved conflicts or motivated your team to achieve high standards. This will demonstrate your capability to foster a positive environment.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves effective communication with stakeholders, showing that you can convey information well will be crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully managed customer queries or improved service levels, and be ready to share these stories during the interview.
