Operations Manager in Birmingham

Position: Operations Manager
Grade: RCS. L
Location: Hams Hall, Coleshill
Shift patterns: Any 5 from 7 (Monday-Friday). Day time hours (08:00-16:00/09:00-17:00)
Contract Type: Permanent (Full-Time)

We are seeking an experienced and dynamic Operations Manager to lead our Distribution Centre operations within the prestigious Selfridges site. This role will oversee the full breadth of DC activity, supporting both Retail and Online fulfilment to ensure exceptional service delivery, operational excellence, and seamless stock flow across a fast‑paced, premium environment

✅WHAT YOU\’LL DO

Operate within agreed budgetary parameters to fulfil customer requirements and deliver planned outcomes

Undertake the recruitment, training, development, and deployment of staff, while fostering cohesive and effective working relationships

Manage colleague absence, performance, and conduct, ensuring consistent application of organisational standards and processes

Administer disciplinary and grievance matters in accordance with established HR policies and procedures

Ensure full compliance with all health and safety policies and actively promote a culture of equality, diversity, and inclusion

Monitor, review, and report on operational performance against agreed KPIs and SLAs, ensuring continuous alignment with business objectives

Maintain professional communication with customers, both in writing and verbally, and deliver project management activities as required

Drive a culture of continuous improvement within operations and support the effective application of OMS methodologies

✅THIS ROLE WOULD SUIT PEOPLE WHO

• Previous Operational experience within an E-commerce sector/environment, at Operations Manager level is essential
• Proven organisational abilities, efficiently coordinating multiple tasks and priorities in a fast-paced environment
• Excellent communication skills at all levels – Verbal and written
• Capability of deploying strategic plans for the operation
• Strong level of literacy, numeracy and IT skills
• Knowledge or use of Blue Yonder WMS would be desirable
• Ability to work with limited supervision
• Strong interpersonal skills and able to challenge in the right way

✅WHY JOIN US?

• Free on-site parking
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We\’re happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

We\’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we\’re all about creating a workplace where everyone\’s skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing26th January . Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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Operations Manager • Coleshill, Coleshill, Birmingham, B46 1DA, United Kingdom