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- Tasks: Lead dynamic site operations and inspire a culture of engagement.
- Company: DHL Supply Chain, the world’s leading logistics company.
- Benefits: Company car, 24/7 GP service, discounts, loans, and enhanced pension.
- Why this job: Drive operational excellence and make a real impact in logistics.
- Qualifications: Experience in managing complex warehousing and customer relationships.
- Other info: Join a diverse team dedicated to continuous improvement and cultural transformation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Contract Type: Permanent (Full-Time)
Location: Hams Hall – B46 1DP
Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We’re now looking for a General Manager to take the lead at a fast-paced site, driving operational excellence, inspiring a culture of engagement, and delivering an outstanding customer experience that sets the standard.
A TYPICAL DAY MAY INVOLVE:
- Leading Complex Site Operations: Oversee a dynamic, high-variety warehousing environment, ensuring premium retail and packaging standards are met.
- Promoting Engagement & Culture: Host town halls, provide updates, and lead cultural transformation with a personable, soft-touch approach that inspires teams and strengthens engagement.
- Managing Customer Relationships: Build strong, collaborative partnerships with the customer team, ensuring seamless communication and consistently delivering a premium customer experience.
- Driving Health & Safety Excellence: Maintain a “Safety First” culture, conduct incident investigations, and ensure compliance with high-security protocols and reverse logistics processes.
- Monitoring Performance & Engagement: Review KPIs, track operational performance, and lead initiatives to support employee engagement, fostering a culture of continuous improvement.
- Resource Planning & Returns Management: Align forecasts with customer needs, manage staffing for seasonal peaks, and oversee returns and reverse logistics with precision.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Operational Leaders: Individuals with a strong track record of managing complex, high-security warehousing environments and delivering results through effective leadership and collaboration.
- Customer-Centric Leaders: People skilled at managing on-site customer relationships, delivering premium brand standards, and driving exceptional CX.
- Engaging Communicators: Leaders who bring personality, empathy, and a personal touch to inspire teams and improve engagement scores.
- Change Agents: Professionals passionate about cultural transformation, continuous improvement, and elevating good processes to great.
- Retail & Reverse Logistics Experts: Those with experience in premium retail packaging, returns management, and high-security environments.
- Data-Driven & Strategic Thinkers: Individuals who can analyse KPIs, manage resource planning, and balance operational efficiency with customer expectations.
WHY JOIN US?
- Company Car or Car Allowance
- Free confidential 24/7 GP Service
- Hundreds of discounts (including Retail, Childcare + Gym)
- Affordable loans & Enhanced Pension Scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more.
WHO WE ARE:
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE:
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 12th January. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
General Manager in Birmingham employer: GB Recruitment (England, Scotland, Wales)
Contact Detail:
GB Recruitment (England, Scotland, Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Birmingham
✨Tip Number 1
Get to know the company inside out! Research DHL's values, culture, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the General Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for behavioural questions! Think of examples from your past experiences that showcase your leadership skills, customer-centric approach, and ability to drive change. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining DHL and ready to take on the challenge!
We think you need these skills to ace General Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership in complex operations and customer-centric achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and passion for operational excellence. Tell us why you’re the perfect fit for our culture and how you can inspire teams.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive results. Use metrics where possible to show how you've improved performance or engagement in previous roles.
Apply Early Through Our Website: Don’t wait until the last minute! Apply through our website as soon as you can to ensure your application gets the attention it deserves. We review applications continuously, so the earlier, the better!
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know the Company Inside Out
Before your interview, make sure you dive deep into DHL's operations and values. Understand their commitment to customer experience and safety culture. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
As a General Manager, your leadership approach is crucial. Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your ability to inspire engagement and drive operational excellence, as these are key aspects of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of specific scenarios where you've managed complex operations or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Customer-Centric Mindset
DHL values strong customer relationships, so be ready to discuss how you've built and maintained partnerships in previous roles. Share examples of how you've delivered exceptional customer experiences and how you plan to continue this in the General Manager position.
