At a Glance
- Tasks: Provide on-site IT support and maintain operational systems in a fast-paced logistics environment.
- Company: Join DHL, the world’s leading logistics company, transforming business needs into innovative solutions.
- Benefits: Enjoy flexible working, generous pension contributions, and access to hundreds of discounts.
- Other info: Inclusive workplace where your skills and experiences truly matter.
- Why this job: Be a key player in driving digital innovation and enhancing system performance.
- Qualifications: Previous IT experience with strong troubleshooting skills and a passion for modern tech trends.
The predicted salary is between 41000 - 45000 £ per year.
Grade: RCS N | Contract Type: Permanent (Full‑Time) | Location: Cherwell 3, 2 Brookhill Way, Banbury OX16 3ED
Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting‑edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation.
We’re looking for an IT Systems Support professional to play a key role in keeping our operational technology running smoothly, supporting our warehouse and transport systems, and driving digital innovation across a fast‑paced logistics environment.
Responsibilities
- Provide on‑site IT support, maintenance and fault diagnosis for operational systems, including WMS, WCS, TMS, automation technology and general desktop environments.
- Act as the first point of contact for IT issues, resolving incidents, coordinating escalations and ensuring smooth IT service delivery across the site.
- Support new business requirements and project activity, from system installations and testing to deployment, release planning and documentation.
- Manage hardware procurement, repairs and configuration while ensuring IT equipment, infrastructure and systems remain compliant, secure and fully operational.
- Deliver user training, create test scripts, support change management processes and maintain high‑quality IT documentation in line with governance and regulatory standards.
- Travel as needed to our Banbury site to provide hands‑on IT support, ensuring seamless system performance and operational continuity across both locations.
Qualifications
- Previous IT experience, ideally in an operational or logistics environment, with strong troubleshooting and system support skills.
- Exposure to operational systems (e.g., WMS/WCS/TMS), plus an interest in automation, digitalisation and modern IT trends.
- Technical capability in areas such as SQL, macros, data analysis or RPA, with a passion for problem‑solving and innovation.
- A solid understanding of IT infrastructure fundamentals – networking, hardware, applications and service management principles.
- Strong communication skills, customer focus and the confidence to train users, manage stakeholders and support IT changes from start to finish.
Benefits
- Discretionary bonus based on performance
- Flexible working options – just ask about alternative patterns at interview
- Generous pension scheme: 8% employer contribution alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
IT Systems Support in Banbury employer: GB Recruitment (England, Scotland, Wales)
At DHL Supply Chain, we pride ourselves on being more than just a logistics company; we are a dynamic workplace that fosters innovation and inclusivity. As an IT Systems Support professional in Banbury, you will benefit from a supportive work culture that values your contributions, offers flexible working options, and provides ample opportunities for personal and professional growth. With a generous pension scheme, performance-based bonuses, and access to a range of lifestyle discounts, DHL is committed to ensuring that our employees thrive both in and out of the workplace.
Contact Details:
GB Recruitment (England, Scotland, Wales) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Support in Banbury
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GB Recruitment (England, Scotland, Wales) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GB Recruitment (England, Scotland, Wales) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GB Recruitment (England, Scotland, Wales)!
✨Direct Apply to GB Recruitment (England, Scotland, Wales)
Let's not forget to apply directly through the GB Recruitment (England, Scotland, Wales) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Systems Support in Banbury
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GB Recruitment (England, Scotland, Wales).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GB Recruitment (England, Scotland, Wales). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
