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- Tasks: Be the friendly voice guiding customers through their queries and orders.
- Company: Join DHL, the world's leading logistics company with a vibrant culture.
- Benefits: Enjoy free parking, on-site canteen, flexible working, and a generous pension scheme.
- Other info: Perfect for those who thrive under pressure and love keeping things organised.
- Why this job: Make a real difference in customer service while working in a dynamic environment.
- Qualifications: Solid customer service experience and strong communication skills required.
The predicted salary is between 29553 - 29553 £ per year.
Pay Rate: £29,553.48
Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday-Friday Daytime
Location: Banbury, OX16 3ED
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
As a Customer Services Advisor on our buzzing pharmaceutical site, you're the friendly voice and helpful guide that keeps everything running smoothly. In this role, every day brings something new: answering queries, helping orders move safely through our highly regulated supply chain, and making sure our customers feel confident and cared for.
- Inputting orders
- Communicating with customers, offering helpful answers and a positive experience each time
- Handling calls with confidence
- Completing reports
THIS ROLE WOULD SUIT PEOPLE WHO:
- Have solid customer service experience, with a natural ability to communicate clearly, stay calm under pressure and create positive interactions.
- Feel confident using IT systems, especially Outlook and Excel, and enjoy keeping things organised and running smoothly.
- Have a sharp eye for detail, especially important when working with medical products where accuracy and care truly matter.
WHY JOIN US?
- Free parking and on-site canteen
- We're happy to talk about flexible working – just ask about alternative patterns at interview
- Join our generous pension scheme
Customer Service Advisor in Banbury employer: GB Recruitment (England, Scotland, Wales)
Contact Detail:
GB Recruitment (England, Scotland, Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Banbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DHL and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role, and don’t forget to highlight your ability to stay calm under pressure.
✨Tip Number 3
Show off your tech skills! Since you'll be using IT systems like Outlook and Excel, be ready to discuss your experience with these tools. Maybe even mention a time when you used them to solve a problem or improve efficiency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at DHL. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your ability to communicate clearly and stay calm under pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the vibe we have at StudySmarter.
Showcase Your IT Skills: Since you'll be using IT systems like Outlook and Excel, mention any relevant experience you have with these tools. We love organised folks who can keep things running smoothly, so don't hold back on sharing your tech-savvy side!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen to join our team!
How to prepare for a job interview at GB Recruitment (England, Scotland, Wales)
✨Know Your Stuff
Before the interview, make sure you understand DHL's role in the logistics industry, especially in pharmaceuticals. Familiarise yourself with their services and values so you can show how your customer service experience aligns with their mission.
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is key. Prepare examples of how you've effectively handled customer queries in the past. Think about times when you turned a negative experience into a positive one – this will demonstrate your ability to create those positive interactions they’re looking for.
✨Be IT Savvy
Since the role requires using IT systems like Outlook and Excel, brush up on these tools before your interview. You might be asked about your experience with them, so be ready to discuss how you've used these applications to stay organised and efficient in previous roles.
✨Attention to Detail Matters
Given the nature of the products you'll be dealing with, accuracy is crucial. Prepare to discuss situations where your attention to detail made a difference, especially in high-pressure environments. This will show that you understand the importance of precision in the pharmaceutical supply chain.