At a Glance
- Tasks: Build strong customer relationships and drive operational excellence in a dynamic logistics environment.
- Company: Join DHL Supply Chain, the world's leading logistics provider, and be part of something new.
- Benefits: Enjoy flexible working, free parking, generous pension, and lifestyle discounts.
- Other info: Be part of a high-performing team with excellent career growth opportunities.
- Why this job: Shape a brand-new operation and make a real impact from day one.
- Qualifications: Experience in account management and strong analytical skills are essential.
The predicted salary is between 40000 - 47000 £ per year.
Pay Rate: £40,000 - £47,000
Grade: RCS K
Contract Type: Permanent (Full-Time)
Shift patterns: Monday - Friday days with some flexibility required
Location: Derby - DE21 7HW
Be part of something new and exciting. At DHL Supply Chain, the world's leading logistics provider, our people keep the country moving—and now you have the chance to help shape a brand-new start-up operation from the ground up. Join us at the beginning of this journey and play a key role in building a high-performing, innovative team that will set the standard from day one. We are seeking an experienced Account Manager to play a pivotal role in driving this next chapter of our journey.
Responsibilities
- Acting as the primary point of contact for designated customers, building strong relationships and delivering exceptional service
- Leading customer review meetings, including weekly, monthly and quarterly business reviews, presenting operational performance and improvement plans
- Analysing customer and operational KPIs to identify trends, drive continuous improvement and ensure service excellence
- Managing customer escalations, coordinating internal stakeholders and ensuring issues are resolved effectively and efficiently
- Identifying growth opportunities within existing accounts and supporting the successful implementation of new business and operational changes
Qualifications
- Previous Account Management, Customer Relationship Management or Client Services experience within a logistics environment
- Proven experience managing customer relationships, conducting business reviews and acting as a trusted customer contact
- Strong analytical skills with the ability to interpret, present and communicate operational KPI performance
- Demonstrated ability to identify account growth opportunities and work collaboratively with operational, commercial and support teams
- Excellent communication, stakeholder management and influencing skills, with the confidence to manage customer escalations and deliver results in a fast-paced environment
Benefits
- Free parking and on-site canteen
- Flexible working options – we are happy to discuss alternative patterns at interview
- Generous pension scheme with an 8% employer contribution and 4% employee contribution
- Free confidential 24/7 GP consultations
- Retail and lifestyle discounts
- Loans, savings schemes and mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Account Manager employer: GB Recruitment (England, Scotland, Wales)
At DHL Supply Chain, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Derby where you can be part of a groundbreaking start-up operation. Our commitment to employee growth is reflected in our generous benefits package, including flexible working options, a robust pension scheme, and access to 24/7 GP consultations, all while fostering a culture of innovation and collaboration that empowers you to drive success and make a meaningful impact.
Contact Details:
GB Recruitment (England, Scotland, Wales) Recruitment Team
