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For Companies At a Glance
- Tasks: Manage and maintain operational standards for Train Managers and Rail Operators.
- Company: Join GB Railfreight, a leader in the rail industry with a focus on safety and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact on safety and standards in the rail industry.
- Qualifications: Experience in rail operations, strong communication skills, and a passion for safety.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Overview
GB Railfreight are excited to offer an opportunity to join our Operational Management team in London, as an Operations Standards Manager (OSM).
The successful candidate will be responsible for managing and maintaining the competence and standards of Train Managers and Rail Operators. A strong level of flexibility will be required to professionally carry out post-incident investigations, utilising technical skills and experience to produce detailed reports and analysis, ensuring compliance with GBRf standards, customer standards and wider industry standards.
Closing date 15th October 2025
Responsibilities
- Deliver training and development reviews with the Operations/Regional Manager.
- Maintain competence of safety critical operational staff in PTS, rules and regulations pertaining to their grade.
- Ensure route and traction knowledge is maintained for all staff in the area, inclusive of personal knowledge and that of other management personnel within the region.
- Complete Level 1 and Level 2 incident investigation reports.
- Provide and document clear and constructive feedback on staff members performance.
- Partake in the onboarding process for new entrants by providing rules training and assessments to all new hires recruited to operational roles within the region.
- Develop and undertake Training Needs Analysis and procedures to meet emerging business needs.
- Participate in industry regulatory forums, meetings, and Network Rail reviews.
- On-call duties on a rotational basis & requirement to work evenings and weekends as necessary.
Essential
- Personal Track Safety qualification
- European Train Driving License holder and competent freight train driver for a minimum of 2 years.
- 2 Years Clean Safety Record
- Excellent verbal and written communication skills
- Thorough knowledge and understanding of rail industry rules and regulations.
- Good level of IT literacy.
Desirable
- Proven leadership/management ability.
- IOSH safety training.
- 7331 trainer/instructor qualification.
- Accident and investigation experience.
- Formal assessor and verifier qualification, such as A1, V1 or D123/33.
- Train Operations Liaison Officer (TOLO)
Personal Profile
- Excellent interpersonal skills, ability to communicate with internal and external stakeholders at all levels of seniority.
- Passion for health, safety, and standards.
- Ability to remain calm in a pressured environment, systematically appraising the situation and taking appropriate action.
- Flexible approach to work, willingness to go above and beyond for the fulfilment of duties.
- Time management and organisational skills, demonstrating the ability to prioritise own workload based on business and safety requirements.
- Keen eye for detail.
Our Values
Professionalism – Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture.
Support – We look after our people and they in turn are encouraged to look after each other.
Communication – The transparency of our business is valued by our colleagues and customers.
Trust and Empowerment – We believe that openness and honesty make for the best relationship because it leads to trust and confidence.
Enjoyment – Taking pleasure in coming to work at GBRf is actively encouraged right from the top.
GB Railfreight recognises that having a more diverse range of people leads to greater innovation. We want to create a diverse workforce and encourage applications from people of all backgrounds with the aim to have a workforce representative of wider society. We champion diversity, inclusion and wellbeing and aim to create a workplace in line with our values.
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Operations Standards Manager - London employer: GB Railfreight
Contact Detail:
GB Railfreight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Standards Manager - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the rail industry. Attend events, join forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching GBRf and understanding their values. Show them you’re not just another candidate; demonstrate your passion for safety and standards in the rail industry. Tailor your responses to reflect how you align with their mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience with incident investigations and training development reviews. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the GBRf team. Keep an eye on the closing date and get your application in early!
We think you need these skills to ace Operations Standards Manager - London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Operations Standards Manager role. We want to see how your background aligns with our values and the specific requirements mentioned in the job description.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application reflects this. Use clear and concise language, and don’t shy away from demonstrating your ability to communicate effectively with various stakeholders.
Highlight Your Flexibility: Flexibility is key in this position, especially when it comes to post-incident investigations and on-call duties. Make sure to mention any experiences where you’ve had to adapt quickly or manage multiple responsibilities, as this will show us you can handle the demands of the role.
Apply Through Our Website: We encourage you to submit your application through our website. This not only streamlines the process but also ensures that your application reaches the right people directly. Plus, it’s a great way to stay updated on your application status!
How to prepare for a job interview at GB Railfreight
✨Know Your Standards
Familiarise yourself with GBRf's operational standards and safety regulations. Be prepared to discuss how your experience aligns with these standards, especially in relation to training and compliance.
✨Showcase Your Communication Skills
As an Operations Standards Manager, you'll need excellent verbal and written communication skills. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with various stakeholders in the past.
✨Demonstrate Flexibility and Problem-Solving
Highlight your ability to remain calm under pressure and your approach to post-incident investigations. Prepare to discuss specific situations where you had to adapt quickly and how you handled them, showcasing your analytical skills.
✨Prepare for Training Scenarios
Since part of your role involves delivering training and assessments, think about how you would approach this. Be ready to discuss your training philosophy and any relevant experiences that demonstrate your ability to develop and maintain staff competence.
