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- Tasks: Lead a team to ensure safety, customer service, and performance in Eastleigh.
- Company: Join GB Railfreight, a leader in the rail industry focused on safety and efficiency.
- Benefits: Enjoy a competitive salary, healthcare coverage, and discounts at retailers.
- Why this job: Be part of a dynamic team that values leadership and employee development.
- Qualifications: Previous management experience and excellent communication skills are essential.
- Other info: Flexibility in working hours is required, including evenings and weekends.
The predicted salary is between 57000 - 79000 £ per year.
Overview
We are currently seeking an Operations Manager to join our Eastleigh team. The successful candidate will be responsible for delivering Safety, exceptional Customer Service, and Performance within the designated area of control.
Applicants should have previous line management experience and be dedicated to maintaining regular engagement with staff, nurturing their development, and ensuring their competencies are up to date.
Customer relations are crucial for success in this role. The candidate must demonstrate exceptional stakeholder management skills, providing a robust service to internal and external customers. We seek a motivating manager with excellent leadership skills who ensures work is planned efficiently with available resources.
Due to operational demands, a flexible approach to working hours is required, including evenings, nights, and weekends. Participation in the regional on-call roster is also mandatory.
Closing date: 31st July 2025
Responsibilities
- Produce and update methods of work and risk assessments; undertake audits and location checks as scheduled.
- Maintain a safe and orderly yard and working environment; reinforce safety procedures with staff.
- Address safety issues promptly and efficiently in accordance with railway regulations.
- Plan and schedule delivery of jobs to customers in coordination with Long Term and Short Term Planning teams to optimize train crew rosters, considering budgets and performance, including last-minute cancellations or absences.
- Ensure shifts are fully staffed and communicated timely; develop contingency plans for last-minute roster changes.
- Monitor and review systems for wagon damage caused during loading/unloading.
- Maintain equipment within locations to standards that ensure reliable and continuous operation.
Qualifications
Essential Criteria
- Line or supervisory management experience
- Excellent written and verbal communication skills
- Operational experience
- Full UK driving licence
Desirable Skills
- ILM or supervisory training
- Formal assessor and verifier qualification (A1/L12, V1 Verifier, D132/33)
- Proven management and leadership skills
- Incident investigation experience
- Disciplinary and investigation handling
- Knowledge of Class 66 and relevant route and traction knowledge
- Train Operations Liaison Officer (TOLO) certification
Why join GB Railfreight?
Benefits & Remuneration
Competitive salary up to £78,967, depending on experience, plus benefits including profit sharing.
Healthcare package – Coverage for you and a partner at the same address, including consultations, scans, counseling, optical, dental, and therapy treatments.
Cycle to work scheme – Salary sacrifice for bicycle purchase twice a year.
Denplan scheme – Salary sacrifice for you and your partner.
Online Benefits Portal – Discounts at numerous retailers nationwide.
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Operations Manager - Eastleigh employer: GB Railfreight
Contact Detail:
GB Railfreight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Eastleigh
✨Tip Number 1
Familiarise yourself with the railway regulations and safety procedures relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining a safe working environment.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated staff or improved performance, as this is crucial for the Operations Manager position.
✨Tip Number 3
Network with current or former employees of GB Railfreight to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your experience with stakeholder management. Think of examples where you've effectively communicated with both internal and external customers, as this will be key to demonstrating your fit for the role.
We think you need these skills to ace Operations Manager - Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your line management experience and operational skills. Use specific examples that demonstrate your leadership abilities and stakeholder management skills relevant to the Operations Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and safety. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to manage teams and handle operational challenges.
Highlight Relevant Qualifications: If you have any qualifications such as ILM or supervisory training, be sure to mention these in your application. Also, include any relevant certifications like Train Operations Liaison Officer (TOLO) certification that could set you apart from other candidates.
Show Flexibility: Since the role requires a flexible approach to working hours, make sure to express your willingness to work evenings, nights, and weekends in your application. This shows that you understand the demands of the position and are ready to meet them.
How to prepare for a job interview at GB Railfreight
✨Showcase Your Leadership Skills
As an Operations Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated staff and handled challenges.
✨Emphasise Safety and Compliance
Given the importance of safety in this role, be ready to discuss your experience with safety procedures and regulations. Highlight any specific instances where you addressed safety issues effectively.
✨Demonstrate Customer Service Excellence
Customer relations are key for this position. Prepare to share examples of how you've built strong relationships with customers and resolved any issues, showcasing your stakeholder management skills.
✨Be Flexible and Adaptable
Since the role requires a flexible approach to working hours, be prepared to discuss your availability and willingness to adapt to changing operational demands. This will show your commitment to the role and the company.