At a Glance
- Tasks: Manage operational standards and training for staff in the South West region.
- Company: GB Railfreight, a leading rail freight company committed to sustainability.
- Benefits: Competitive salary, generous leave, healthcare, and discounts at retailers.
- Other info: Flexible working with opportunities for training and career growth.
- Why this job: Join a dynamic team making a real impact in the rail industry.
- Qualifications: Personal Track Safety qualification and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
About The Role
As an Operations Standards Manager at GBRf, you'll play a key role in managing and maintaining the competence and standards of operational employees within your assigned region.
You will carry out post-incident investigations as well as training and assessments, using your technical expertise to ensure all employees within their remit are competent to carry out their duties.
The OSM is responsible for producing detailed reports and analysis, ensuring compliance with GBRf standards, customer standards and wider industry standards.
This is a partly mobile role, split across various sites primarily in the Bristol, Cardiff and Cornwall areas.
As a result, a flexible working approach is required due to the nature of GBRf's operations in this area.
- Main Responsibilities
- Deliver training and development reviews with the Risk & Compliance Manager
- Maintain competence of safety critical operational staff in PTS, rules and regulations pertaining to their grade.
- Ensure route and traction knowledge is maintained for all staff in the area, inclusive of personal knowledge and that of other management personnel within the region.
- Complete Level 1 and Level 2 incident investigation reports.
- Provide and document clear and constructive feedback on staff members performance.
- Partake in the on-boarding process for new entrants by providing rules training and assessments to all new hires recruited to operational roles within the region.
- Develop and undertake Training Needs Analysis and procedures to meet emerging business needs.
- Participate in industry regulatory forums, meetings, and Network Rail reviews.
- On-call duties on a rotational basis & requirement to work evenings and weekends as necessary.
Skills and Experience
Essential
- Personal Track Safety qualification
- European Train Driving Licence holder and competent freight train driver.
- Clean safety record
- Excellent verbal and written communication skills
- Thorough knowledge and understanding of rail industry rules and regulations.
- Good level of IT literacy.
- Proven leadership/management ability.
Desirable – training will be provided
- IOSH safety training
- Shunting / train preparation
- Trainer/instructor qualification.
- Accident and investigation experience.
- Formal assessor and verifier qualification, such as A1, V1 or D123/33.
- Train Operations Liaison Officer (TOLO)
- Personal Profile
- Excellent interpersonal skills, ability to communicate with internal and external stakeholders at all levels of seniority.
- Health, safety and standards conscious.
- Ability to remain calm in a pressured environment, systematically appraising the situation and taking appropriate action.
- Flexible approach to work, willingness to go above and beyond for the fulfilment of duties.
- Time management and organisational skills, demonstrating the ability to prioritise own workload based on business deadlines and safety requirements
- Keen eye for detail
- About GB Railfreight
GB Railfreight are proud to be one of the UK's fastest-growing rail freight companies, recognised for our reliability, growth, and commitment to delivering high-quality service.
For over 20 years, we've been so much more than just trains - we’re a dedicated team, committed to working together to deliver reliable, sustainable freight services and build strong partnerships across industries nationwide.
When you join GBRf, you become part of a team that truly values its people, works collaboratively, and takes pride in what we do - keeping goods moving through smarter, greener, and more efficient freight solutions.
We pride ourselves on being genuinely value-driven. Our core values guide everything we do, shaping our culture and actions:
Our Values
- Professionalism - Safety and security are paramount in our business, and we believe this forms the foundation of a high-achieving safety culture.
- Support - We look after our people, and they in turn are encouraged to look after each other.
- Communication - Transparency in our business is valued by both colleagues and customers.
- Trust and Empowerment - We believe openness and honesty create the best relationships, building trust and confidence.
- Enjoyment - Taking pleasure in coming to work at GBRf is actively encouraged, right from the top.
- Key Benefits of Working With Us
As well as a competitive salary, annual leave package of 25 days plus bank holidays (or equivalent for Operational staff where bank holidays are worked) and enrolment into our Industry-Wide Defined Contribution Pension Scheme, we offer:
- A generous healthcare package
- An Employee Assistance Programme (EAP) - providing access to 24/7 counselling support and wellbeing resources
- An online benefits portal offering hundreds of discounts at nationwide retailers
- An electric vehicle scheme (available after your first 12 months)
- Regular social events, including days out for you and your family
- Training and development opportunities, including internal courses and external certifications through our industry-renowned development programs.
We prioritise your growth in line with our people-centric culture.
Inclusion Without Exclusion
At GB Railfreight, we recognise that a more diverse range of people leads to greater innovation.
We recruit and develop people best suited to the role requirements, regardless of background.
Our aim is to create a diverse workforce that reflects wider society. We champion diversity, inclusion, and wellbeing in the workplace, in alignment with our values.
If you're as passionate about Equity, Diversity, and Inclusion (EDI) as we are, we invite new employees to join our People and Culture working group and contribute to the ongoing work in this area.
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Operations Standards Manager - South West employer: GB Railfreight Limited
At GB Railfreight, we pride ourselves on being an excellent employer that prioritises safety, teamwork, and reliability. Our supportive work culture fosters employee growth through comprehensive training programmes, ensuring you have the skills needed to excel in your role as a Rail Operator. With a clear progression path to a competitive salary, working with us means being part of a dedicated team committed to delivering essential freight services on time.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Standards Manager - South West
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We think you need these skills to ace Operations Standards Manager - South West
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at GB Railfreight Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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Research and Reflect:Before you hit 'submit,' spend some time digging into GB Railfreight Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at GB Railfreight Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at GB Railfreight Limited.
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In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to GB Railfreight Limited.
