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- Tasks: Lead a team to ensure safety and exceptional customer service in Eastleigh.
- Company: Join GB Railfreight, a leader in the rail industry focused on performance and safety.
- Benefits: Enjoy a competitive salary, healthcare coverage, and discounts at nationwide retailers.
- Why this job: Be part of a dynamic team that values leadership and personal development while making an impact.
- Qualifications: Previous management experience and excellent communication skills are essential.
- Other info: Flexibility in working hours is required, including evenings and weekends.
The predicted salary is between 60000 - 80000 £ per year.
Overview
We are currently seeking an Operations Manager to join our Eastleigh team. The successful candidate will be responsible for delivering safety, providing exceptional customer service, and ensuring performance within the designated area of control.
Applicants should have previous line management experience and be dedicated to maintaining regular engagement with staff, nurturing their development, and ensuring their competencies are up to date.
Customer relations are vital to success in this role. The candidate must demonstrate excellent stakeholder management skills, providing robust service to both internal and external customers. We seek a motivating manager with strong leadership skills who can plan work efficiently using available resources.
Due to operational demands, a flexible approach to working hours is required, including evenings, nights, and weekends. Participation in the regional on-call roster is also necessary.
Closing date: 31st July 2025
Responsibilities
- Produce and update methods of work and risk assessments, and conduct audits and location checks as scheduled.
- Maintain a safe and orderly yard and working environment, reinforcing safety procedures among staff.
- Address safety issues promptly in accordance with railway regulations.
- Coordinate the delivery of jobs to customers with the planning teams to optimize rosters, considering budgets and performance, including last-minute cancellations or absences.
- Ensure shifts are fully staffed and communicated timely, with contingency plans for last-minute changes.
- Review and monitor systems for wagon damage caused during loading/unloading.
- Maintain equipment standards within locations to ensure reliable and continuous operation.
Qualifications
Essential Criteria
- Line or supervisory management experience
- Excellent written and verbal communication skills
- Operational experience
- Full UK driving licence
Desirable Skills
- ILM or other supervisory training
- Formal assessor and verifier qualification (A1/L12, V1 Verifier, or D132/33)
- Proven management and leadership skills
- Incident investigation experience
- Experience handling disciplinary and investigations
- Knowledge of Class 66 and relevant route and traction details
- Train Operations Liaison Officer (TOLO) certification
Why join GB Railfreight?
Benefits & Remuneration
You will receive a competitive salary up to £78,967, depending on experience, along with various benefits, including a profit-sharing bonus.
Healthcare package – Healthcare coverage for you and a partner living at the same address, including consultations, scans, counseling, optical, dental, and therapy treatments.
Cycle to work scheme – Salary sacrifice scheme for bicycle purchase, available twice a year.
Denplan scheme – Salary sacrifice scheme for you and your partner.
Online Benefits Portal – Offers discounts at numerous nationwide retailers.
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Operations Manager - Eastleigh employer: GB Railfreight Limited
Contact Detail:
GB Railfreight Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Eastleigh
✨Tip Number 1
Familiarise yourself with the railway regulations and safety procedures relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining a safe working environment.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated staff or improved performance, as this is crucial for the Operations Manager position.
✨Tip Number 3
Network with current or former employees of GB Railfreight to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your experience with customer relations and stakeholder management. Think of examples where you've successfully handled challenging situations, as this will highlight your ability to maintain strong relationships with both internal and external customers.
We think you need these skills to ace Operations Manager - Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your line management experience and operational skills. Use specific examples that demonstrate your ability to deliver safety and exceptional customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and your approach to staff development. Mention your experience with stakeholder management and how you can contribute to maintaining a safe and efficient working environment.
Showcase Relevant Qualifications: If you have any relevant qualifications such as ILM training or incident investigation experience, make sure to include these in your application. Highlighting these will show that you meet the desirable criteria for the position.
Prepare for Flexibility: Since the role requires a flexible approach to working hours, be prepared to discuss your availability during evenings, nights, and weekends in your application. This shows your commitment to meeting operational demands.
How to prepare for a job interview at GB Railfreight Limited
✨Showcase Your Leadership Skills
As an Operations Manager, demonstrating strong leadership is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop staff.
✨Emphasise Customer Relations
Customer service is key in this role. Be ready to discuss your experience in managing customer relationships and how you’ve handled challenging situations to ensure satisfaction.
✨Demonstrate Safety Awareness
Safety is a top priority in operations management. Familiarise yourself with relevant safety regulations and be prepared to discuss how you've implemented safety procedures in previous roles.
✨Prepare for Flexibility Questions
Given the need for flexible working hours, think about your availability and willingness to adapt. Be honest about your flexibility and provide examples of how you've managed changing schedules in the past.
