At a Glance
- Tasks: Support employee experience and engagement throughout the employee lifecycle.
- Company: Join GB Bank, a leader in financial services with a people-first culture.
- Benefits: Enjoy competitive pay, professional growth, and a vibrant workplace environment.
- Other info: Be part of a dynamic team focused on continuous improvement and employee engagement.
- Why this job: Make a real difference in employee experiences and help shape a positive workplace culture.
- Qualifications: Degree or relevant HR experience; strong communication and organisational skills required.
The predicted salary is between 36000 - 60000 £ per year.
The People Operations Coordinator is a key role in ensuring every employee has a seamless and positive experience across the employee lifecycle. The role supports the People Operations Lead and wider People team to deliver high-quality services that enhance employee engagement, compliance, and organisational effectiveness. This role is essential in building a high‑performing, people‑first culture while driving continuous improvement based on employee and business feedback.
Key responsibilities
- People Operations
- Deliver high‑quality transactional People services across the employee lifecycle, ensuring accuracy and consistency.
- Prepare employment documents (contracts, offer letters, change of terms letters, probation outcome letters) with consistency and compliance.
- Manage starters, movers, and leavers, ensuring a seamless employee experience and compliance with data/security processes.
- Act as the first point of contact for transactional People queries, escalating to the People Operations Lead or People Business Partner when required.
- Administer and coordinate the onboarding process, ensuring new employees have an excellent experience from day one.
- Work with an employee engagement team to coordinate office events and celebrations to support engagement and culture.
- Act as a backup to the Office Manager when required, ensuring smooth day‑to‑day operations.
- Manage the People, Careers and Payroll inbox, prioritising and resolving queries promptly and to completion.
- Data and Systems
- Support and maintain the People system, ensuring information is processed accurately and securely.
- Maintain accurate employee records in line with GDPR and data privacy standards.
- Assist in the production of timely People data and reporting which are used to identify trends.
- Recruitment Administration
- Coordinate the end‑to‑end recruitment process, ensuring a smooth and professional candidate experience.
- Manage job postings, applicant tracking, and interview scheduling with accuracy and timeliness.
- Act as the primary point of contact for candidates, providing clear communication and timely updates.
- Partner with hiring managers to support interview logistics and selection processes.
- Maintain compliant and organised recruitment data adhering to GDPR and data protection requirements, while supporting reporting on pipeline activity and hiring metrics.
- Payroll Administration
- Maintain and update employee payroll records with precision and confidentiality.
- Act as the first point of contact for payroll queries, resolving issues quickly and professionally.
- Prepare monthly payroll submissions confidently and accurately, with minimal supervision.
- Partner with finance and payroll providers to ensure compliance and resolving queries.
- Support payroll reporting and analytics.
- Reward, Compensation and Benefits
- Ensure timely and accurate administration of all benefits, including enrolment and offboarding.
- Assist in the development, implementation, and management of new benefit programmes.
- Compliance
- Support monthly reporting by providing accurate MI to business units and leadership.
- Ensure compliance with employment legislation, including Right to Work checks, vetting, and re‑vetting.
- Administer ongoing and annual compliance requirements, including SMCR administration and reporting.
- Administer mandatory training assignments, reporting on completion rates and compliance levels.
- Ensure we meet our legal and regulatory obligations by managing compliance checks and reporting with accuracy and efficiency.
- Projects
- Contribute to continuous improvement projects that enhance employee engagement, streamline processes, and evolve our people systems.
Key Role Attributes
- Knowledge of HRIS, Applicant Tracking Systems, and payroll systems (experience with HiBob and TeamTailor desirable).
- Ability to analyse data, identify trends, and provide insights to support decision‑making.
- Strong organisational skills with the ability to prioritise and manage multiple tasks.
- Collaborative and approachable, with a proactive mindset to improve processes and enhance employee experience.
- Understanding of HR practices and legal requirements.
- Excellent written and verbal communication skills with strong attention to detail.
- A proactive, people‑first mindset with the ability to juggle multiple priorities.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
Professional Qualifications
- Degree, equivalent higher education qualification or demonstrable experience working in HR and administration.
- Professional accreditations from recognised industry bodies and a commitment to ongoing development are preferred.
- Relevant HR or People Operations experience, ideally with exposure to financial services or a regulated environment.
- Demonstrable experience in relevant roles and organisations.
People Operations Coordinator employer: GB Bank
GB Bank is an outstanding employer, offering a dynamic work culture in the heart of London that fosters professional growth and collaboration. With a strong emphasis on employee development, you will have access to extensive training and mentorship opportunities, enabling you to excel in your role as a Senior Property Finance Relationship Manager. The bank's commitment to exceptional client service and innovative solutions makes it a rewarding place to build a meaningful career in property finance.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Coordinator
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at GB Bank!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at GB Bank.
We think you need these skills to ace People Operations Coordinator
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at GB Bank. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to GB Bank and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at GB Bank. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to GB Bank's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at GB Bank
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with GB Bank.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at GB Bank will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact GB Bank and how you would contribute to adapting HR strategies.
