People Operations Coordinator

People Operations Coordinator – GB Bank

The People Operations Coordinator is a key role in ensuring every employee has a seamless and positive experience across the employee lifecycle. The role supports the People Operations Lead and wider People team to deliver high-quality services that enhance employee engagement, compliance, and organisational effectiveness. This role is essential in building a high‑performing, people‑first culture while driving continuous improvement based on employee and business feedback.

Key responsibilities

People Operations

• Deliver high‑quality transactional People services across the employee lifecycle, ensuring accuracy and consistency.
• Prepare employment documents (contracts, offer letters, change of terms letters, probation outcome letters) with consistency and compliance.
• Manage starters, movers, and leavers, ensuring a seamless employee experience and compliance with data/security processes.
• Act as the first point of contact for transactional People queries, escalating to the People Operations Lead or People Business Partner when required.
• Administer and coordinate the onboarding process, ensuring new employees have an excellent experience from day one.
• Work with an employee engagement team to coordinate office events and celebrations to support engagement and culture.
• Act as a backup to the Office Manager when required, ensuring smooth day‑to‑day operations.
• Manage the People, Careers and Payroll inbox, prioritising and resolving queries promptly and to completion.

Data and Systems

• Support and maintain the People system, ensuring information is processed accurately and securely.
• Maintain accurate employee records in line with GDPR and data privacy standards.
• Assist in the production of timely People data and reporting which are used to identify trends.

Recruitment Administration

• Coordinate the end‑to‑end recruitment process, ensuring a smooth and professional candidate experience.
• Manage job postings, applicant tracking, and interview scheduling with accuracy and timeliness.
• Act as the primary point of contact for candidates, providing clear communication and timely updates.
• Partner with hiring managers to support interview logistics and selection processes.
• Maintain compliant and organised recruitment data adhering to GDPR and data protection requirements, while supporting reporting on pipeline activity and hiring metrics.

Payroll Administration

• Maintain and update employee payroll records with precision and confidentiality.
• Act as the first point of contact for payroll queries, resolving issues quickly and professionally.
• Prepare monthly payroll submissions confidently and accurately, with minimal supervision.
• Partner with finance and payroll providers to ensure compliance and resolving queries.
• Support payroll reporting and analytics.

Reward, Compensation and Benefits

• Ensure timely and accurate administration of all benefits, including enrolment and offboarding.
• Assist in the development, implementation, and management of new benefit programmes.

Compliance

• Support monthly reporting by providing accurate MI to business units and leadership.
• Ensure compliance with employment legislation, including Right to Work checks, vetting, and re‑vetting.
• Administer ongoing and annual compliance requirements, including SMCR administration and reporting.
• Administer mandatory training assignments, reporting on completion rates and compliance levels.
• Ensure we meet our legal and regulatory obligations by managing compliance checks and reporting with accuracy and efficiency.

Projects

• Contribute to continuous improvement projects that enhance employee engagement, streamline processes, and evolve our people systems.

Key Role Attributes

• Knowledge of HRIS, Applicant Tracking Systems, and payroll systems (experience with HiBob and TeamTailor desirable).
• Ability to analyse data, identify trends, and provide insights to support decision‑making.
• Strong organisational skills with the ability to prioritise and manage multiple tasks.
• Collaborative and approachable, with a proactive mindset to improve processes and enhance employee experience.
• Understanding of HR practices and legal requirements.
• Excellent written and verbal communication skills with strong attention to detail.
• A proactive, people‑first mindset with the ability to juggle multiple priorities.
• Proficiency in Microsoft Excel, PowerPoint, and Word.

Professional Qualifications

• Degree, equivalent higher education qualification or demonstrable experience working in HR and administration.
• Professional accreditations from recognised industry bodies and a commitment to ongoing development are preferred.
• Relevant HR or People Operations experience, ideally with exposure to financial services or a regulated environment.
• Demonstrable experience in relevant roles and organisations.