People Operations Coordinator

About us

Join one of the UK’s fastest growing and award‑winning banks. We are a team of ambitious, passionate, hardworking and committed people who have successfully created and launched one of the UK’s newest specialist property finance banks. As we embark on an exciting journey of growth, we are seeking exceptional new team members who possess both the ambition and drive to contribute to our vision. At GB Bank, we believe that career progression should not only be achievable but accelerated, enabling our employees to reach their potential in a supportive and dynamic atmosphere. Our environment is fast‑paced and collaborative, where your efforts are recognised, rewarded, and make a tangible impact. We take pride in fostering an open and inclusive culture that not only embraces change but also encourages continuous learning and professional development.

In this role, you will:

The People Operations Coordinator is a key role in ensuring every employee has a seamless and positive experience across the employee lifecycle. The role supports the People Operations Lead and wider People team to deliver high‑quality services that enhance employee engagement, compliance and organisational effectiveness. This role is essential in building a high‑performing, people‑first culture while driving continuous improvement based on employee and business feedback.

Key areas of responsibility:

• People Operations
  • Deliver high‑quality transactional People services across the employee lifecycle, ensuring accuracy and consistency.
  • Prepare employment documents (contracts, offer letters, change of terms letters, probation outcome letters) with consistency and compliance.
  • Manage starters, movers and leavers, ensuring a seamless employee experience and compliance with data/security processes.
  • Act as the first point of contact for transactional People queries, escalating to the People Operations Lead or People Business Partner when required.
  • Administer and coordinate the onboarding process, ensuring new employees have an excellent experience from day one.
  • Work with an employee engagement team to coordinate office events and celebrations to support engagement and culture.
  • Act as a backup to the Office Manager when required, ensuring smooth day‑to‑day operations.
  • Manage the People, Careers and Payroll inbox, prioritising and resolving queries promptly and to completion.
• Data and Systems
  • Support and maintain the People system, ensuring information is processed accurately and securely.
  • Maintain accurate employee records in line with GDPR and data privacy standards.
  • Assist in the production of timely People data and reporting which are used to identify trends.
• Recruitment Administration
  • Coordinate the end‑to‑end recruitment process, ensuring a smooth and professional candidate experience.
  • Manage job postings, applicant tracking and interview scheduling with accuracy and timeliness.
  • Act as the primary point of contact for candidates, providing clear communication and timely updates.
  • Partner with hiring managers to support interview logistics and selection processes.
  • Maintain compliant and organised recruitment data adhering to GDPR and data protection requirements, while supporting reporting on pipeline activity and hiring metrics.
• Payroll Administration
  • Maintain and update employee payroll records with precision and confidentiality.
  • Act as the first point of contact for payroll queries, resolving issues quickly and professionally.
  • Prepare monthly payroll submissions confidently and accurately, with minimal supervision.
  • Partner with finance and payroll providers to ensure compliance and resolve queries.
  • Support payroll reporting and analytics.
• Reward, Compensation and Benefits
  • Ensure timely and accurate administration of all benefits, including enrolment and offboarding.
  • Assist in the development, implementation and management of new benefit programmes.
• Compliance
  • Support monthly reporting by providing accurate MI to business units and leadership.
  • Ensure compliance with employment legislation, including Right to Work checks, vetting and re‑vetting.
  • Administer ongoing and annual compliance requirements, including SMCR administration and reporting.
  • Administer mandatory training assignments, reporting on completion rates and compliance levels.
  • Ensure we meet our legal and regulatory obligations by managing compliance checks and reporting with accuracy and efficiency.
• Projects
  • Contribute to continuous improvement projects that enhance employee engagement, streamline processes and evolve our people systems.

A bit about you – You are/have:

• Knowledge of HRIS, Applicant Tracking Systems and payroll systems (experience with HiBob and TeamTailor desirable).
• Ability to analyse data, identify trends and provide insights to support decision‑making.
• Strong organisational skills with the ability to prioritise and manage multiple tasks.
• Collaborative and approachable, with a proactive mindset to improve processes and enhance employee experience.
• Understanding of HR practices and legal requirements.
• Excellent written and verbal communication skills with strong attention to detail.
• A proactive, people‑first mindset with the ability to juggle multiple priorities.
• Approachable communicator.
• Proficiency in Microsoft Excel, PowerPoint and Word.

What we can offer you:

• 8 % company pension contribution and 3 % individual contribution (which you can opt to increase).
• 25 days holiday every year, plus bank holidays on top.
• Private medical cover with BUPA – includes no excess + you can add family.
• Death in service at 4 × base salary with Aviva.
• Mental health support – through a helpline and counselling sessions.
• Enhanced maternity, paternity and adoption leave.

What else do I need to know?

• Location: Mayfair, London
• Salary: Competitive
• Hours: 35 hours per week

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates, regardless of their age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status or pregnancy and maternity. At GB Bank, we value privacy and data protection rights. We have longstanding data protection culture and promote robust ethical standards in data management. Please read our Privacy Notice in relation to our recruitment activities before submitting your application to work with us.