GB Bank Limited is seeking a senior Customer Experience leader to own the end‑to‑end customer journeys across Savings, Capital Markets and Lending. You will develop a single GB Bank service standard, map journeys, and drive improvements across insourced and outsourced channels.
You will monitor outcomes, embed Consumer Duty, support vulnerable customers, and lead complaint handling, escalation, and remediation with a strong focus on regulatory compliance and customer relief.
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Senior CX Lead - Consumer Duty & Outcomes in London employer: GB Bank Limited
GB Bank Limited is an exceptional employer located in the vibrant area of Mayfair, London, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a commitment to maintaining a healthy work-life balance. Join us to be part of a forward-thinking team dedicated to excellence in regulatory reporting and risk management.
