GB Bank Limited is seeking a senior professional to own the end-to-end customer experience across Savings, Capital Markets and Lending. You will set and embed a single, brand-aligned service standard and drive improvements from onboarding through servicing, complaints and recovery.
In this role you will lead consumer duty compliance, vulnerability considerations and consumer outcomes, partner with Product and Compliance, and shape CX strategy with robust MI, governance, and cross-functional
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Senior Customer Experience Lead - Regulated Banking in City of Westminster employer: GB Bank Limited
GB Bank Limited is an exceptional employer located in the vibrant area of Mayfair, London, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a commitment to maintaining a healthy work-life balance. Join us to be part of a forward-thinking team dedicated to excellence in regulatory reporting and risk management.
