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- Tasks: Join our team as an Engagement Officer, supporting learner enrollment and customer service.
- Company: We're a top-rated training provider with 25+ years of experience in employment-related training.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping diverse learners succeed in their careers.
- Qualifications: Strong admin skills and relationship-building experience in the housing sector are essential.
- Other info: Be part of a 'Good' rated organization focused on equality and diversity.
The predicted salary is between 28800 - 43200 £ per year.
We are proudly supporting a fantastic Ofsted rated Good training provider based in the East Midlands who are looking to grow there Engagement team. As a Engagement Officer you will support the Commercial Director in enrolling learners onto housing and commercial training programmes, ensuring excellent customer service and timely processing of invoices. Key tasks include onboarding learners, coordinating communications, assisting with sales data, and supporting marketing efforts. The role requires strong administration, relationship-building within the housing sector. About the Company: * Established for over 25 years, specializing in employment-related training and qualifications. * Focused on supporting both adults and young people from diverse backgrounds. * Provides a variety of training options, including apprenticeships and employability programmes. * Retained a \”Good\” rating in its most recent Ofsted inspection. About the role * Support the Commercial Director in generating and enrolling learners onto housing and other commercial programmes. * Provide excellent service to customers and stakeholders. * Build relationships within the housing sector to identify additional support opportunities. * Ensure Equality & Diversity practices are followed across all engagement activities. Main Responsibilities: * Onboard learners onto commercial training programmes. * Provide administrative support * Prepare and deliver information sessions prior to course start dates. * Co-ordinate communication between teams * Respond to customer inquiries promptly, providing accurate information. * Maintain accurate records and reports on sales and customer support. * Assist with marketing campaigns and attend events/trade shows. * Work collaboratively within the team and liaise with colleagues as needed. For more inforamtion please contact Marianne at GPRS
Engagement & Administration Officer employer: Gazelle Professional Recruitment Solutions Ltd
Contact Detail:
Gazelle Professional Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement & Administration Officer
✨Tip Number 1
Familiarize yourself with the housing sector and its key players. Understanding the landscape will help you build relationships more effectively and demonstrate your knowledge during conversations.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled inquiries or resolved issues in previous roles. This will highlight your ability to provide excellent service to customers and stakeholders.
✨Tip Number 3
Be proactive in learning about the training programs offered by the company. This knowledge will enable you to engage potential learners more effectively and support the Commercial Director in generating enrollments.
✨Tip Number 4
Network with professionals in the training and housing sectors. Attend relevant events or join online forums to connect with others, which can lead to valuable insights and opportunities for collaboration.
We think you need these skills to ace Engagement & Administration Officer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Engagement & Administration Officer position. Understand the key responsibilities and required skills, such as strong administration and relationship-building within the housing sector.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, administration, and any previous roles related to training or the housing sector. Use specific examples that demonstrate your ability to support learners and manage communications effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting diverse learners and your understanding of the training provider's mission. Mention how your skills align with the role and provide examples of how you've successfully built relationships in previous positions.
Highlight Equality & Diversity Awareness: Since the role emphasizes Equality & Diversity practices, make sure to mention any relevant experience or training you have in this area. Show your commitment to inclusivity and how it can benefit the engagement activities.
How to prepare for a job interview at Gazelle Professional Recruitment Solutions Ltd
✨Show Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate clearly and effectively.
✨Demonstrate Relationship-Building Abilities
The position requires strong relationship-building skills within the housing sector. Discuss any relevant experiences where you have built and maintained professional relationships, and how those relationships contributed to successful outcomes.
✨Highlight Your Administrative Experience
As the role involves significant administrative support, be ready to talk about your organizational skills and experience with maintaining accurate records. Mention any tools or software you are familiar with that can aid in administration.
✨Understand Equality & Diversity Practices
Since the company values Equality & Diversity, familiarize yourself with these practices and be prepared to discuss how you would ensure they are followed in engagement activities. This shows your alignment with the company's values.
