At a Glance
- Tasks: Lead and innovate on the ServiceNow platform while mentoring a dynamic team.
- Company: Join a forward-thinking tech company focused on continuous improvement.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Exciting projects with room for creativity and career advancement.
- Why this job: Make a real impact by driving cutting-edge solutions in a collaborative environment.
- Qualifications: 5+ years in ServiceNow with strong technical and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
The Service Now Technical Lead is responsible for designing, developing, and implementing solutions on the Service Now platform while leading a team of developers and ensuring alignment with business requirements and best practices.
This role combines technical expertise, leadership, and strategic thinking
Responsibilities
- Lead the technical delivery and continuous improvement of Service Now Platform, ensuring alignment with industry best practices and organizational goals.
- Oversee the configuration and administration of Service Now platform, ensuring it meets the needs of the organization and support effective service delivery.
- Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning.
- Review business processes to leverage Service Now platform capabilities for improvement.
- Collaborate with cross-functional teams to define and document ITSM policies, procedures, and workflows
- Drive the technical implementation of new Service Now AI offerings e. g. as Now Assist, Agentic workflows, and AI Control Tower
- Skill & Experience
- At least 5+ years of experience with workflows in key areas of the Service Now platform (e. g., ITSM, ITAM, ITOM, IRM) and a solid understanding of their configuration and administration.
- Service Now Application Developer certification is a plus.
- Proven ability to develop and configure scalable Service Now solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
- Familiarity with advanced Service Now features such as Flow Designer, Virtual Agent, and Predictive Intelligence
- Up-to-date knowledge of marketplace and technology changes pertinent to Service Now.
- Strong knowledge of ITIL framework and best practices, with relevant certifications (e. g., ITIL v4, ITIL Expert) preferred.
- Strong experience working with contractors, vendors, and suppliers
- Excellent analytical and problem-solving skills, with a strong attention to detail.
- Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Experience with agile methodologies and managing large-scale Service Now implementations
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ServiceNow Tech Lead in Wokingham employer: Gazelle Global
Join a leading organisation at the forefront of cyber security transformation in London, where you will play a pivotal role in delivering critical initiatives. Our collaborative work culture fosters innovation and growth, offering ample opportunities for professional development and advancement within a dynamic environment. With competitive rates and a commitment to employee well-being, we ensure that our team members thrive both personally and professionally.
