Gazelle Global is seeking a seasoned Major Incident Manager to lead the response to P1/high-severity incidents, coordinating cross-functional technical teams to diagnose and resolve issues swiftly and effectively.
You will ensure 24/7 incident coverage when needed, maintain detailed incident timelines and stakeholder comms, drive post-incident RCA/PIRs, and enforce ITIL disciplines (Incident, Problem, Change) using ServiceNow and MIM Workbench to improve service reliability.
Senior Major Incident & Reliability Lead in Wokingham employer: Gazelle Global
At Gazelle Global, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our team members benefit from extensive professional development opportunities, competitive compensation, and the chance to lead transformative projects in a dynamic environment. Located in a vibrant area, we offer a unique blend of work-life balance and career growth, making us an ideal choice for those seeking meaningful and rewarding employment.
