Gazelle Global in Warrington is seeking an Incident and Problem Management Analyst to act as the first point of contact for technical support. You will be responsible for analyzing, diagnosing, and resolving issues, ensuring adherence to Service Level Agreements, and managing incidents effectively.
The ideal candidate needs to be ITIL certified, possess strong communication skills, and have experience in a first-level service desk environment. A proactive approach to customer interactions is essential.
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