At a Glance
- Tasks: Lead customer journey mapping and support banking transformation in Trade Finance.
- Company: Major bank with a focus on innovation and digital evolution.
- Benefits: Hybrid work model, long-term contract, and exposure to cutting-edge projects.
- Other info: Collaborative environment with excellent project scope and career growth opportunities.
- Why this job: Shape the future of banking while enhancing client experiences in Trade Finance.
- Qualifications: Strong Trade Finance experience and ability to translate business needs into tech solutions.
The predicted salary is between 60000 - 75000 £ per year.
We’re looking for a Customer Journey Manager / Business Analyst with strong Trade Finance experience to support a major banking transformation programme focused on customer journey mapping, API enablement, and digital product evolution.
You’ll work across Documentary Trade, Guarantees, Collections, SCF, and Receivables Finance, helping define “as-is” and “to-be” client journeys while collaborating with architecture, engineering, product, and business teams.
Key experience required:
- Strong background in Trade Finance workflows & client journeys
- Experience translating business requirements into technical solutions
- Exposure to API-led transformation programmes
- Strong stakeholder management across business & technology teams
- Knowledge of cloud/data architecture and governance frameworks
- Experience with platforms such as Surecomp, Finastra, FIS, CredAble
- Trade digitisation or transformation programme exposure
Hybrid working with long-term programme visibility and excellent project scope.
For more information and direct contact with me, please send me an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.
Trade Finance Customer Journey Lead (Hybrid) employer: Gazelle Global
Join a leading banking institution that prioritises innovation and employee development, offering a dynamic work culture where collaboration thrives. With a hybrid working model, you will enjoy the flexibility of working from home while being part of a transformative programme that enhances customer experiences in Trade Finance. Our commitment to your growth is evident through continuous learning opportunities and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Finance Customer Journey Lead (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the Trade Finance space and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by diving deep into the company’s customer journey initiatives. Show us you understand their goals and how your experience with Trade Finance can help shape their transformation programme.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you hit that apply button on our site. It shows us you’re serious about joining our team!
We think you need these skills to ace Trade Finance Customer Journey Lead (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Trade Finance experience and showcases your understanding of customer journey mapping. We want to see how your skills align with the role, so don’t be shy about emphasising relevant projects you've worked on!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about Trade Finance and how your background makes you the perfect fit for this role. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Stakeholder Management Skills:In your application, highlight any experiences where you've successfully managed stakeholders across business and technology teams. We’re looking for someone who can bridge the gap, so share specific examples that demonstrate your ability to collaborate effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Gazelle Global
✨Know Your Trade Finance Inside Out
Make sure you brush up on your knowledge of Trade Finance workflows and client journeys. Be ready to discuss specific examples from your experience that demonstrate your understanding of the processes involved, especially in areas like Documentary Trade and Receivables Finance.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about how you've successfully managed stakeholders across both business and technology teams. Think of instances where you facilitated communication or resolved conflicts, as this will highlight your ability to navigate complex environments.
✨Familiarise Yourself with API-led Transformations
Since the role involves API enablement, it’s crucial to understand how APIs can enhance customer journeys. Be ready to discuss any relevant projects you've worked on that involved API integration or transformation, and how they improved the overall customer experience.
✨Understand Cloud and Data Architecture Basics
Even if you're not a techie, having a basic grasp of cloud/data architecture and governance frameworks will set you apart. Brush up on key concepts and be prepared to discuss how these elements play a role in Trade Finance and customer journey mapping.
