At a Glance
- Tasks: Lead the implementation of AI-powered ServiceNow solutions to enhance IT service management.
- Company: Join a forward-thinking company transforming IT operations with innovative technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact by driving change and improving user experiences in IT services.
- Qualifications: 5+ years in project management with expertise in ServiceNow and ITSM principles.
The predicted salary is between 60000 - 80000 € per year.
Our client is seeking a highly motivated and experienced Project Manager to lead the implementation of ServiceNow Now Assist across ITSM, IT Operations Management (ITOM), and Control Tower workflows. This pivotal role will be responsible for driving the successful adoption and integration of AI-powered capabilities to enhance our IT Service Management processes, optimize IT operations, centralize monitoring, improve operational efficiency, and deliver superior user experiences.
The successful candidate will be a seasoned project manager with a strong understanding of ITSM and ITOM principles, a proven track record in delivering complex ServiceNow-based solutions, and a keen interest in leveraging generative AI to transform service and operations delivery. You will be instrumental in identifying, prioritizing, and executing use cases that unlock the full potential of Now Assist within our IT landscape, specifically targeting improvements in incident management, operational visibility, and proactive problem resolution across our entire IT estate.
The Role
- Proven Project Management Experience: 5+ years of experience in project management, with a strong track record of delivering complex IT projects, ideally within a large enterprise environment.
- ServiceNow Expertise: In-depth knowledge and hands-on experience with the ServiceNow platform, particularly within ITSM modules (Incident, Problem, Change, Service Catalog, Knowledge Management).
- AI/Generative AI Understanding: Familiarity with the concepts and capabilities of generative AI and its application in enterprise environments, specifically within service management contexts.
- ITSM Acumen: Solid understanding of IT Service Management principles, processes, and frameworks (ITIL v3 or v4 certification preferred).
- Stakeholder Engagement: Excellent communication, negotiation, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.
- Analytical & Problem-Solving: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Change Management: Experience in leading and driving organizational change and user adoption for new technologies.
- Certifications (Desired): PMP, PRINCE2, CSM, ITIL, ServiceNow certifications are highly desirable.
- Financial Services Experience (Preferred): Experience working within the financial services industry is a plus.
Key Responsibilities:
- Project Leadership & Management: Lead end-to-end project lifecycle for ServiceNow Now Assist implementations, from initiation and planning to execution, monitoring, control, and closure.
- Stakeholder Management: Effectively engage and manage relationships with key stakeholders across IT Service Management, IT Operations, Business Units, vendors (ServiceNow), and other relevant departments.
- Use Case Identification & Prioritization: Collaborate with ITSM process owners and subject matter experts to identify, define, and prioritize high-impact Now Assist use cases that align with business objectives and deliver tangible value (e.g., automated incident resolution, intelligent routing, knowledge article generation, virtual agent enhancements).
- Requirements Gathering & Solution Design: Work closely with technical teams, Product Owners, Process Owners, and Business Analysts to translate identified use cases into detailed functional and technical requirements. Oversee the design and configuration of Now Assist capabilities within the ServiceNow platform.
- Vendor Management: Manage relationships and deliverables with ServiceNow and other third-party vendors as required for the successful implementation of Now Assist features.
- Risk & Issue Management: Proactively identify, assess, and mitigate project risks and issues, escalating as appropriate and developing contingency plans.
- Change Management & Adoption: Develop and execute comprehensive change management strategies, including communication plans, training programs, and user adoption initiatives to ensure successful integration and utilization of Now Assist.
- Budget & Resource Management: Manage project budgets, track expenditures, and allocate resources effectively to ensure projects are delivered within scope, on time, and within budget.
- Reporting & Governance: Provide regular project status updates, reports, and presentations to senior management and governance bodies.
- Continuous Improvement: Stay abreast of the latest ServiceNow Now Assist features, AI trends, and ITSM best practices to identify opportunities for ongoing enhancement and optimization.
Project Manager - ServiceNow Transformation in Slough employer: Gazelle Global
Our client is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, they provide ample opportunities for professional development and training in cutting-edge technologies like ServiceNow and generative AI. Located in a vibrant area, the company promotes a culture of inclusivity and teamwork, ensuring that every team member feels valued and empowered to contribute to transformative projects.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager - ServiceNow Transformation in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with ServiceNow and any AI projects you've worked on. Tailor your conversation to showcase how you can drive their ITSM transformation.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly shows you’re serious about joining our team. Plus, it makes it easier for us to spot your application!
✨Tip Number 4
Prepare for interviews by brushing up on your project management methodologies and ITSM principles. Be ready to discuss specific examples of how you’ve led projects and tackled challenges. Confidence is key, so practice makes perfect!
We think you need these skills to ace Project Manager - ServiceNow Transformation in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your project management experience, especially with ServiceNow and ITSM. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've led!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in generative AI and IT operations can make a difference. We love seeing enthusiasm and a personal touch!
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact—like how you improved operational efficiency or enhanced user experiences in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Gazelle Global
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially the ITSM modules. Be ready to discuss specific projects where you've implemented ServiceNow solutions and how they improved processes. This will show your expertise and readiness for the role.
✨Showcase Your Project Management Skills
Prepare examples that highlight your project management experience, particularly in leading complex IT projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you managed stakeholders and drove successful outcomes.
✨Demonstrate Your AI Understanding
Familiarise yourself with generative AI concepts and how they can be applied within IT service management. Be prepared to discuss how you envision leveraging AI to enhance operational efficiency and user experiences in your potential role.
✨Engage with Change Management Strategies
Think about your approach to change management and user adoption. Prepare to share strategies you've used in the past to ensure smooth transitions when implementing new technologies, as this is crucial for the role.
