At a Glance
- Tasks: Lead service integration and governance across a multi-supplier environment.
- Company: Dynamic tech company focused on service excellence.
- Benefits: Competitive day rate, hybrid work model, and professional growth opportunities.
- Other info: Join a fast-paced environment with opportunities for innovation and leadership.
- Why this job: Drive impactful service delivery and improve IT processes in a collaborative setting.
- Qualifications: 10+ years in IT Service Management with strong SIAM experience.
6-12 Month Contract | Hybrid UK | Competitive Day Rate
We're seeking an experienced SIAM Lead to drive service integration and governance across a complex multi-supplier environment. This role will take ownership of end-to-end service delivery, supplier performance, ITIL process maturity, and continual service improvement across business-critical services.
Key Responsibilities- Define and implement the SIAM operating model, governance framework and service integration strategy
- Lead service delivery across multiple vendors and internal technology teams
- Own Incident, Problem, Change, Release, Service Request and Service Level Management processes
- Drive supplier collaboration, service performance and operational excellence
- Manage SLAs, OLAs, KPIs and XLAs, ensuring contractual obligations are achieved
- Act as the escalation point for major incidents and critical service issues
- Lead service reviews, governance forums and continual service improvement initiatives
- Deliver reporting on service performance, risks, trends and improvement opportunities
- Ensure compliance with governance, security and regulatory requirements
- Promote automation and effective utilisation of ITSM platforms including ServiceNow
- 10+ years within IT Service Management, including 5+ years in SIAM or multi-vendor environments
- Strong knowledge of SIAM frameworks, operating models and governance structures
- Proven experience implementing and improving ITIL v3/v4 processes
- Experience managing complex supplier ecosystems and service integrations
- Strong understanding of cloud, infrastructure and application services
- Hands-on experience with ServiceNow or similar ITSM platforms
- Excellent stakeholder management, leadership and communication skills
SIAM Lead - Service Manager (Service Integration and Management) employer: Gazelle Global
Join a forward-thinking organisation that values innovation and collaboration, offering a dynamic hybrid work environment in the UK. As a SIAM Lead, you will not only drive service excellence across a multi-supplier landscape but also benefit from a culture that prioritises employee growth and continuous improvement. With competitive day rates and opportunities to enhance your skills in ITIL processes and service management, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land SIAM Lead - Service Manager (Service Integration and Management)
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Gazelle Global that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace SIAM Lead - Service Manager (Service Integration and Management)
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Gazelle Global, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Gazelle Global can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Gazelle Global will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Gazelle Global
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Gazelle Global. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Gazelle Global.
