At a Glance
- Tasks: Design and deliver scalable ServiceNow solutions that meet business goals.
- Company: Join a leading tech firm focused on innovative enterprise solutions.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship and career advancement opportunities.
- Why this job: Be a key player in transforming global IT landscapes with cutting-edge technology.
- Qualifications: Experience in ServiceNow architecture and strong communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
ServiceNow Technical Architect is responsible for designing, governing, and delivering scalable, high-quality ServiceNow platform solutions that align with business objectives and enterprise architecture standards. They act as the technical authority for ServiceNow implementations, ensuring best practices, platform optimization, and long‑term maintainability across projects.
Your responsibilities:
- Define and maintain a scalable, future‑ready ServiceNow architecture for global environments.
- Lead architecture/design workshops, gap analysis, and provide technical governance.
- Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
- Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
- Establish and enforce platform governance, design standards, and release management processes.
- Ensure compliance with GDPR, cybersecurity policies, and audit requirements.
- Drive innovation through AI, predictive intelligence, automation, and low‑code/no‑code capabilities.
- Support Lighthouse implementations as scalable models for global rollouts.
- Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.
- Lead design authority forums; mentor developers and administrators.
- Provide hypercare support, knowledge transfer, and user training during implementations.
Your Profile:
- Proven experience delivering enterprise‑scale global ServiceNow transformation programs spanning multi‑country rollouts and complex IT landscapes.
- Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end‑to‑end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions.
- Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale.
- Ability to deliver solution architecture and technical designs strictly aligned to customer‑defined platform standards, governance models, and design authority frameworks (HT standards).
- Broader platform/solution architecture for all other ServiceNow outcomes.
- Strong communication, stakeholder management, leadership, documentation, and team collaboration.
- Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning.
- Multi‑industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs.
ServiceNow Technical Architect employer: Gazelle Global
As a ServiceNow Technical Architect at our company, you will join a dynamic and innovative team dedicated to delivering cutting-edge solutions that drive business success. We pride ourselves on fostering a collaborative work culture that encourages professional growth through mentorship and continuous learning opportunities, all while ensuring a healthy work-life balance. Located in a vibrant area, our office offers unique advantages such as access to industry-leading resources and a supportive environment that champions creativity and innovation.
