At a Glance
- Tasks: Lead the implementation of ServiceNow Now Assist and enhance IT service management processes.
- Company: Join a forward-thinking company focused on innovative IT solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential in a collaborative environment.
- Why this job: Be at the forefront of AI integration in IT operations and make a real impact.
- Qualifications: 5+ years in project management with ServiceNow expertise and strong ITSM knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Our client is seeking a highly motivated and experienced Project Manager to lead the implementation of ServiceNow Now Assist across ITSM, IT Operations Management (ITOM), and Control Tower workflows. This pivotal role will be responsible for driving the successful adoption and integration of AI-powered capabilities to enhance our IT Service Management processes, optimize IT operations, centralize monitoring, improve operational efficiency, and deliver superior user experiences.
The successful candidate will be a seasoned project manager with a strong understanding of ITSM and ITOM principles, a proven track record in delivering complex ServiceNow-based solutions, and a keen interest in leveraging generative AI to transform service and operations delivery. You will be instrumental in identifying, prioritizing, and executing use cases that unlock the full potential of Now Assist within our IT landscape, specifically targeting improvements in incident management, operational visibility, and proactive problem resolution across our entire IT estate.
The Role
- Proven Project Management Experience: 5+ years of experience in project management, with a strong track record of delivering complex IT projects, ideally within a large enterprise environment.
- ServiceNow Expertise: In-depth knowledge and hands-on experience with the ServiceNow platform, particularly within ITSM modules (Incident, Problem, Change, Service Catalog, Knowledge Management).
- AI/Generative AI Understanding: Familiarity with the concepts and capabilities of generative AI and its application in enterprise environments, specifically within service management contexts.
- ITSM Acumen: Solid understanding of IT Service Management principles, processes, and frameworks (ITIL v3 or v4 certification preferred).
- Stakeholder Engagement: Excellent communication, negotiation, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.
- Analytical & Problem-Solving: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Change Management: Experience in leading and driving organizational change and user adoption for new technologies.
- Certifications (Desired): PMP, PRINCE2, CSM, ITIL, ServiceNow certifications are highly desirable.
- Financial Services Experience (Preferred): Experience working within the financial services industry is a plus.
Key Responsibilities
- Project Leadership & Management: Lead end-to-end project lifecycle for ServiceNow Now Assist implementations, from initiation and planning to execution, monitoring, control, and closure.
- Stakeholder Management: Effectively engage and manage relationships with key stakeholders across IT Service Management, IT Operations, Business Units, vendors (ServiceNow), and other relevant departments.
- Use Case Identification & Prioritization: Collaborate with ITSM process owners and subject matter experts to identify, define, and prioritize high-impact Now Assist use cases that align with business objectives and deliver tangible value (e.g., automated incident resolution, intelligent routing, knowledge article generation, virtual agent enhancements).
- Requirements Gathering & Solution Design: Work closely with technical teams, Product Owners, Process Owners, and Business Analysts to translate identified use cases into detailed functional and technical requirements. Oversee the design and configuration of Now Assist capabilities within the ServiceNow platform.
- Vendor Management: Manage relationships and deliverables with ServiceNow and other third-party vendors as required for the successful implementation of Now Assist features.
- Risk & Issue Management: Proactively identify, assess, and mitigate project risks and issues, escalating as appropriate and developing contingency plans.
- Change Management & Adoption: Develop and execute comprehensive change management strategies, including communication plans, training programs, and user adoption initiatives to ensure successful integration and utilization of Now Assist.
- Budget & Resource Management: Manage project budgets, track expenditures, and allocate resources effectively to ensure projects are delivered within scope, on time, and within budget.
- Reporting & Governance: Provide regular project status updates, reports, and presentations to senior management and governance bodies.
- Continuous Improvement: Stay abreast of the latest ServiceNow Now Assist features, AI trends, and ITSM best practices to identify opportunities for ongoing enhancement and optimization.
ServiceNow Techncical Project Manager employer: Gazelle Global
Join a forward-thinking organisation that prioritises innovation and employee development, offering a dynamic work culture where your expertise in ServiceNow can truly shine. With a focus on leveraging AI to enhance IT service management, you'll have the opportunity to lead impactful projects while benefiting from comprehensive training programmes and a supportive team environment. Located in a vibrant area, this role not only promises professional growth but also a chance to contribute to transformative solutions that redefine operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Techncical Project Manager
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with ServiceNow and any AI projects you've worked on. Tailor your conversation to showcase how you can drive value in their specific context.
✨Tip Number 3
Don’t forget about follow-ups! After interviews or networking events, shoot a quick thank-you email. It keeps you fresh in their minds and shows you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to landing that ServiceNow Technical Project Manager role!
We think you need these skills to ace ServiceNow Techncical Project Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience with ServiceNow and project management. We want to see how your skills align with the role, so don’t be shy about showcasing your ITSM and ITOM expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing enthusiasm for generative AI and its application in service management.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead complex projects. We’re interested in metrics and outcomes, so if you’ve improved operational efficiency or user experiences, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Gazelle Global
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially the ITSM modules. Be ready to discuss specific projects where you've implemented ServiceNow solutions and how they improved processes. This will show your expertise and confidence in the platform.
✨Showcase Your Project Management Skills
Prepare examples that highlight your project management experience, particularly in leading complex IT projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you managed stakeholders and drove successful outcomes.
✨Demonstrate Your AI Understanding
Familiarise yourself with generative AI concepts and how they can be applied within IT service management. Be ready to discuss potential use cases for AI in improving operational efficiency and user experiences, as this is a key aspect of the role.
✨Prepare for Change Management Questions
Expect questions about your experience with change management and user adoption strategies. Think of specific instances where you've successfully led teams through transitions, and be prepared to share your approach to overcoming resistance and ensuring smooth integration of new technologies.
