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- Tasks: Analyse and manage ServiceNow configurations, ensuring data quality and governance.
- Company: Join a leading tech firm focused on IT service management.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Be at the forefront of ITSM and make a difference in customer interactions.
- Qualifications: 6-8 years experience in ServiceNow with a solid grasp of ITIL processes.
The predicted salary is between 55000 - 65000 £ per year.
Opportunity for a ServiceNow Business Analyst (ITSM / CMDB / Data Governance) with a focus on business and functional analysis, having a good understanding of the ServiceNow data model and configurations.
Expectation is to have a good understanding of ITIL processes - incidents, service requests, and change management. Day-to-day interactions with customers to understand their requirements clearly.
- Key skills/knowledge/experience:
- 6-8 years of work experience.
- ServiceNow admin level experience is required.
- Understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB).
- Understanding of configuration Items (CIs).
- Technical flow of ServiceNow.
- Good understanding of ITIL/ITSM processes.
- Basic understanding of PL/SQL.
- Experience in Banking preferred – not mandatory.
Key responsibilities:
- Manage configuration management operations like incidents, service requests, and change requests.
- Monitor data quality and remediate flagged issues.
- Support and design control and governance processes - Group and user role approvals.
- Manage data governance of ServiceNow.
- Daily/weekly connect with customers.
ServiceNow Business Analyst(ITSM / CMDB) employer: Gazelle Global
Contact Detail:
Gazelle Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst(ITSM / CMDB)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL processes and ServiceNow knowledge. We all know that confidence is key, so practice answering common questions related to incidents, service requests, and change management.
✨Tip Number 3
Showcase your experience with real-life examples! When discussing your background, highlight specific projects where you managed configuration management operations or improved data quality. This will make you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ServiceNow Business Analyst(ITSM / CMDB)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Business Analyst role. Highlight your experience with ITIL processes, CMDB, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your past jobs. Instead, describe your responsibilities and achievements, especially those related to ServiceNow and data governance. We love seeing concrete examples of how you've made an impact in previous roles.
Be Clear and Concise: When writing your cover letter or application, keep it clear and to the point. We appreciate straightforward communication, so make sure you articulate your understanding of the role and why you're a great fit without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Gazelle Global
✨Know Your ServiceNow Inside Out
Make sure you have a solid grasp of the ServiceNow data model and configurations. Brush up on your knowledge of ITIL processes, especially incidents, service requests, and change management. Being able to discuss these topics confidently will show that you're well-prepared and understand the role.
✨Understand the Customer's Needs
Since the job involves daily interactions with customers, it's crucial to demonstrate your ability to listen and understand their requirements. Prepare examples from your past experiences where you successfully identified and addressed customer needs, showcasing your analytical skills.
✨Showcase Your Technical Skills
Highlight your experience with Configuration Management Database (CMDB) and Common Service Data Model (CSDM). Be ready to discuss how you've managed configuration items (CIs) in previous roles. If you have any experience with PL/SQL, make sure to mention it as well!
✨Prepare for Governance Discussions
Since the role involves managing data governance and control processes, think about how you've handled similar responsibilities in the past. Be prepared to talk about your approach to monitoring data quality and resolving issues, as this will be key to demonstrating your fit for the position.