We are looking for a Senior Technical Application Specialist with strong expertise in customer communications platforms. You will play a key role in leading complex technical initiatives, improving communication frameworks, and ensuring scalable, customer-centric solutions in a highly regulated banking environment
Your responsibilities:
- Lead complex technical projects within customer communications platform
- sDefine and implement best practices, standards, and governanc
- eCollaborate with business and technology teams to align solutions with organisational goal
- sProvide expert guidance on critical technical decisions and architectur
- eConduct root cause analysis and resolve complex production issue
- sLead proof-of-concept (POC) initiatives and pilot implementation
- sMentor junior team members and drive capability developmen
- tEvaluate emerging tools and technologies for adoptio
- nManage dependencies across upstream and downstream system
- sContribute to technical strategy and innovation initiative
Your Profi
- leStrong experience in customer communications technologies and transformation initiativ
- esExpertise in tools such as Precisely DOC1, EngageOne, or FIS CSF (or alternatives like OpenText / Quadien
- t)Knowledge of document composition, post-composition, archiving, and orchestration workflo
- wsDomain knowledge in Banking, Insurance, or Financial Servic
- esStrong stakeholder management and communication skil
- lsAbility to bridge business and technology teams effective
- lyAnalytical problem-solving with a data-driven approa
- esCustomer-first mindset with focus on communication quali
- tyExperience leading technical solutions and mentoring tea
- e: Knowledge of AFP/PDF and page-based media form
- atsExperience with web technologies and digital framewo
Senior Technical Application Specialist (DOC1/EngageOne) employer: Gazelle Global
Join a leading organisation at the forefront of cyber security transformation in London, where you will play a pivotal role in delivering critical initiatives. Our collaborative work culture fosters innovation and growth, offering ample opportunities for professional development and advancement within a dynamic environment. With competitive rates and a commitment to employee well-being, we ensure that our team members thrive both personally and professionally.
