At a Glance
- Tasks: Transform customer engagement using Pega's cutting-edge decisioning technology.
- Company: Join a leading financial services firm focused on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative Agile environment with excellent career advancement potential.
- Why this job: Make a real impact on customer experiences with advanced AI-driven solutions.
- Qualifications: Hands-on experience with Pega CDH and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Role
You will play a key role in advancing customer engagement capabilities within a major, highly regulated financial‑services environment by helping transition from traditional rules‑based decisioning to an adaptive, real‑time Pega Customer Decision Hub platform. This role provides the opportunity to work with cutting‑edge Pega AI and decisioning technology, influence enterprise‑level personalization strategy, and deliver measurable improvements in customer experience and business outcomes across a high‑impact transformation program.
Your responsibilities:
- Design, configure, and optimize decision strategies within Pega Customer Decision Hub (CDH) across eligibility, applicability, arbitration, and engagement policies.
- Develop and enhance adaptive models, predictive models, and next‑best‑action frameworks to drive personalized customer experiences.
- Partner with business SMEs to translate customer‑engagement goals into robust, real‑time decisioning logic within CDH.
- Work closely with data, analytics, and architecture teams to integrate CDH with enterprise systems, customer data sources, and omni‑channel touchpoints.
- Maintain and evolve NBA/NBO strategies across inbound, outbound, paid media, and real‑time decisioning channels.
- Perform impact analysis, A/B testing, and decision simulation to validate strategy performance and optimize outcomes.
- Ensure CDH implementations follow best practices, including guardrails, versioning, governance, and reusable decision components.
- Support model monitoring, performance analysis, and uplift tracking to ensure strategies continue delivering business value.
- Participate in Agile ceremonies, providing technical input, effort estimates, and solution recommendations.
- Document decision logic, business rules, and strategy configurations to support transparency, auditability, and operational readiness.
Your Profile
- Hands‑on expertise in Pega Infinity, ideally Infinity 25.x, with strong knowledge of the latest CDH and real‑time decisioning capabilities.
- Strong hands‑on experience with Pega Customer Decision Hub (CDH) including NBA/NBO, engagement policies, and decision strategies.
- Proficiency in strategy design across eligibility, applicability, arbitration, treatments, and next‑best‑action orchestration.
- Experience working with Predictive Models, Adaptive Models, and AI‑driven decisioning components within Pega.
- Ability to translate customer‑engagement and business requirements into scalable, real‑time decisioning logic.
- Strong understanding of data integration, customer profiles, and real‑time data flows that support CDH decisioning.
- Knowledge of omnichannel engagement across inbound, outbound, paid media, and real‑time channels.
- Ability to test and compare strategy outcomes to optimize customer engagement.
- Good understanding of Pega guardrails, governance, versioning, and CDH best practices.
- Strong analytical, problem‑solving, and communication skills with the ability to work across business, data, and engineering teams.
- Experience working in Agile delivery environments.
Desirable skills/knowledge/experience:
- Experience in Financial Services, customer engagement, or regulated environments.
- Exposure to propensity scoring, analytical modelling, and customer‑value frameworks.
- Familiarity with paid media activation, outbound campaigns, or omnichannel marketing platforms.
- Understanding of decisioning optimization, segmentation, and treatment refinement.
- Working experience in Agile teams and multi‑squad delivery environments.
Pega CDH Decisioning Specialist employer: Gazelle Global
Join a forward-thinking financial services firm that prioritises innovation and employee development. As a Pega CDH Decisioning Specialist, you will thrive in a collaborative work culture that embraces cutting-edge technology and offers ample opportunities for professional growth. With a focus on real-time decisioning and customer engagement, this role not only enhances your skills but also contributes to meaningful transformations in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Pega CDH Decisioning Specialist
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even just grab a coffee with someone who’s already in the game. Building relationships can open doors that job applications alone can't.
✨Show Off Your Skills
Don’t just tell them what you can do; show them! Create a portfolio or a project that highlights your expertise in Pega CDH and decisioning strategies. This hands-on evidence can really set you apart from the crowd.
✨Ace the Interview
Prepare for those interviews by practising common questions and scenarios related to Pega and customer engagement. Be ready to discuss how you’ve tackled challenges in the past and how you can bring value to their team.
✨Apply Through Our Website
Make sure to apply through our website for the best chance at landing that role! We love seeing candidates who take the initiative to engage directly with us. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Pega CDH Decisioning Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Pega CDH Decisioning Specialist. Highlight your hands-on experience with Pega Infinity and any relevant projects that showcase your skills in decision strategies and customer engagement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about advancing customer engagement and how your experience aligns with the responsibilities outlined in the job description. Be genuine and let your personality come through.
Showcase Your Technical Skills:Don’t forget to mention your proficiency in strategy design and your experience with predictive and adaptive models. We want to see how you can translate business requirements into real-time decisioning logic, so be specific about your technical expertise!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your materials in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Gazelle Global
✨Know Your Pega Inside Out
Make sure you brush up on your Pega Infinity knowledge, especially the latest CDH features. Be ready to discuss how you've used Pega in real-time decisioning and customer engagement strategies, as this will show your hands-on expertise.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with predictive and adaptive models. Bring examples of how you've performed impact analysis or A/B testing in previous roles, as this will demonstrate your ability to optimise decision strategies effectively.
✨Understand the Business Context
Familiarise yourself with the financial services sector and the specific challenges it faces. Being able to relate your technical skills to business outcomes will impress interviewers and show that you can translate customer engagement goals into actionable strategies.
✨Be Agile Ready
Since this role involves working in Agile environments, be prepared to discuss your experience with Agile ceremonies. Share how you've collaborated with cross-functional teams and contributed to solution recommendations, as this will highlight your teamwork and adaptability.
